Oncology Patient Specialist 1

Oncology Patient Specialist 1

Inova Cancer Center's Outpatient Clinic in Fairfax, VA is looking for a dedicated Oncology Patient Specialist 1 to join the team. This role will be full-time day shift: Monday-Friday. Available shifts are: 7:30am-4:00pm, 8:00am-4:30pm, or 8:30am-5:00pm

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off and paid parental leave.

The Oncology Patient Specialist 1 provides excellent service by identifying internal/external customer needs and fulfilling their expectations. Communicates effectively with various audiences by using the most appropriate method for the situation. Completes work assignments within established quality standards while contributing to a safe patient care environment. Performs assigned duties related to the patient intake process of patients to oncology services.

• Accepts responsibility to review and correct errors before completion and routes to others for review when appropriate.
• Demonstrates knowledge of safety policies and procedures relevant to department/position; Provides appropriate assistance to and on behalf of patients demonstrating/communicating a need for assistance.
• Greets and interviews incoming patients/visitors to identify their needs and direct them accordingly.
• Coordinates with other departments to assist or transport patients/visitors requiring special attention or support; Interviews patients to secure and document required medical, financial, demographic and insurance information.
• Resolves problems by clarifying issues, researching/exploring answers and alternative solutions and implementing solutions.
• Improves inefficiencies and minimizes repetitive error; Shares error trends and makes recommendations to improve results with staff/team members.
• Coordinates and facilitates Call Center for smooth transferring or forwarding of calls to appropriate Oncology departments or individuals within the Cancer Center.
• Gathers information about customer complaints in a courteous and professional manner; Expresses sincere concern and empathy when dealing with customer complaints.
• May perform additional duties as assigned.

Minimum Qualifications:

• Experience: 2 years of experience in a healthcare patient access, healthcare revenue cycle or customer service setting.
• Education - High School diploma or equivalent.

Preferred Qualifications:

• Healthcare experience preferred.
• Associate's degree or higher degree preferred.