Client Experience Advocate

Job Description

Job Description

Benefits:

• Competitive salary
• Dental insurance
• Health insurance
• Vision insurance
• Bonus based on performance
• Training & development
• Opportunity for advancement

Client Experience Advocate

In-Person | Full-Time | Monday–Friday, 8:00 AM – 4:30 PM

About Innoved Institute
Join a fast-paced company making a direct contribution to improved patient outcomes through the support of surgeon training and education

Innoved Institute partners with physicians, medical device companies, and healthcare organizations to support hands-on surgical training labs across the United States and internationally. We coordinate specimen logistics, laboratory support, needs assessment, and educational lab experiences that help advance physician training and medical innovation.

We are seeking a highly organized, detail-oriented Client Experience Advocate to join our growing team. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping clients, and takes pride in delivering exceptional customer service. This is not a call center position.

Our Values Matter
At Innoved Institute, we believe that skills can be taught, but values matter. We are looking for team members who align with our core values and genuinely care about making a difference.

· Service – We go above and beyond to support our clients, teammates, and partners.
· Integrity – We do the right thing, even when no one is watching.
· Respect – We value every person, every donor, and every interaction.
· Quality – We take pride in accuracy, attention to detail, and delivering excellence.
· Innovation – We embrace problem-solving, adaptability, and continuous improvement.

If these values resonate with you, we would love to meet you.

What You’ll Do
· Serve as a primary point of contact for clients via phone and email
· Coordinate client orders and ensure accurate order entry and documentation
· Assist with order logistics coordination across all departments
· Provide timely updates to clients and maintain a high level of client communication
· Help create a positive and professional client experience throughout the process

What We’re Looking For
· Strong customer service and communication skills
· Excellent organization and attention to detail
· Ability to multitask and prioritize in a fast-paced environment
· Comfortable using email, Microsoft Office, and learning new systems
· Administrative, order entry, logistics, customer service, laboratory, healthcare operations, medical technician, specimen coordination, or
coordinator experience preferred
· Positive attitude, professionalism, and willingness to learn
· Experience in surgical training, anatomy lab, or medical device environment is a plus, but not required — training on content and specific
services will be provided
· A genuine alignment with our values of Service, Integrity, Respect, Quality, and Innovation

Why Join Innoved?
· Be part of a unique and growing medical education company
· Opportunity to make an impact in healthcare and physician education
· Collaborative and supportive team environment
· Fast-paced role with variety and growth opportunity
· Training and development provided

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