Associate AI Operations

Job Description

Job Description

Salary: $50,000 to $90,000

Associate AI Operations

Customer Experience | Provo, UT | Full-Time | On-Site | $50,000 $90,000 | Entry-Level / 02 Years

ABOUT ATONOM

Atonom.ai builds Cloud Employees: intelligent AI agents that execute complex work across Sales, Marketing, Support, and HR. We believe growth should be limited by ambition, not headcount. We move beyond simple automation to genuine autonomy, empowering businesses to scale instantly. Join us as we build the infrastructure for the next generation of work.

THE ROLE

As a Associate AI Operations, you'll work alongside senior team members to configure, deploy, and optimize AI Cloud Employees for our customers. This is a hands-on role where you'll learn quickly, work directly with clients, and see the impact of your work from day one. You don't need years of experience. You need curiosity, technical aptitude, and the drive to figure things out.

WHAT YOU'LL DO

• Help monitor, maintain, and optimize deployed AI Cloud Employees across the customer base.
• Join client calls to understand operational needs and translate them into AI workflow configurations, including prompt tuning, automation logic, and QA checks.
• Troubleshoot operational issues with guidance from senior team members. Dig into logs, spot failure patterns, and help resolve problems quickly.
• Document operational procedures, build runbooks, and contribute to internal knowledge bases.
• Share product feedback with Engineering and Product teams, including reliability trends, performance gaps, and customer pain points.

WHO YOU ARE

• Recent graduate (or soon to be) in Computer Science, Information Systems, Business Analytics, Operations Research, or a related field. Self-taught candidates with relevant experience are also welcome.
• Operationally minded. You like understanding how systems work end-to-end and figuring out how to make them run more smoothly.
• Interested in LLMs and prompt engineering. You've gone beyond basic usage and started exploring how AI performs in real-world workflows.
• A strong communicator who can translate operational findings and technical details into language that non-technical audiences understand.
• Self-directed and low-ego. You ask good questions, take feedback well, and move fast in ambiguous situations.

YOUR FIRST 90 DAYS

• Month 1: Learn the Atonom platform inside and out. Shadow senior team members on client calls and implementations. Get certified on internal tooling.
• Month 2: Take ownership of your first customer implementations with senior support. Begin contributing to internal documentation and playbooks.
• Month 3: Run implementations with increasing independence. Present learnings and customer pain points to the Product team.

TECHNICAL SKILLS (NICE TO HAVE)

• Exposure to workflow automation tools (Zapier, Make, or similar).
• Basic understanding of APIs, webhooks, or data integrations.
• Familiarity with SQL, Python, or JavaScript.
• Experience with CRMs like Salesforce or HubSpot.
• Any hands-on project involving LLMs or prompt engineering (personal, academic, or professional).

WHY JOIN

• Real AI work. Not research papers. Production agents that generate measurable ROI for real businesses.
• Mentorship built in. Learn from experienced specialists who invest in your growth.
• Career velocity. High-visibility role with clear paths toward Solutions Architecture, Product, or Team Leadership.
• Impact from day one. Small team, fast shipping, your contributions matter immediately.

BENEFITS

• PTO accrual starts on day one.
• Competitive health benefits package.
• Paid holidays and company events.
• Competitive salary.