Contact Center Team Lead: Coach & Optimize 24x7 Ops
VXI Global Solutions
VXI Global Solutions in Jonesboro, GA is seeking a Team Lead for the day-to-day management of a Customer Support - Chat & Email Tier 2 team. You will drive performance, coach agents, manage scheduling, and ensure adherence to client SLAs in a 24x7 environment. You will monitor KPI attainment, participate in hiring decisions, and coordinate with leadership to implement process improvements that boost efficiency and service quality across shifts and time zones. #J-18808-Ljbffr VXI Global Solutions
Vacancy posted 1 day ago
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