Store Manager

Store ManagerCiti Trends is a leading off-price value retailer of apparel, accessories, and home trends dedicated to delivering great style and amazing brands at exceptional prices.We are growing and investing in our stores, our people, and our leaders. Our success is driven by strong store leadership, a commitment to customer experience, and a passion for developing talent from within our communities.As a Store Manager, you are responsible for leading all aspects of store performance, people leadership, and operational execution. You will oversee daily store operations, drive sales and profitability, and ensure a positive customer experience while building, coaching, and developing a high-performing store team.This role is ideal for experienced retail leaders who thrive in fast-paced environments, lead with accountability, and take ownership of results.Summary of Key ResponsibilitiesStore Operations & PerformanceLead daily store operations to ensure sales goals, profit objectives, and customer experience standards are consistently achievedMonitor sales performance and take action to drive results and address opportunitiesMaintain financial controls, including payroll management, shrink control, and operating expensesEnsure proper inventory controls, inventory transactions, and compliance with shrink prevention standardsUphold all Citi Trends operational policies, procedures, and standardsTeam Leadership & StaffingRecruit, interview, hire, onboard, coach, and, when necessary, counsel or terminate associates in accordance with company policies and legal guidelinesDirect and supervise associates engaged in sales, inventory, cash handling, and customer serviceBuild and maintain appropriate staffing levels to support store operations and performanceProvide ongoing coaching, feedback, and performance management to develop store associatesCustomer Experience & ComplianceEnsure customers consistently receive excellent service in a safe, organized, and welcoming environmentReinforce adherence to company policies, procedures, and loss prevention standardsEnsure consistent execution of merchandising, operational, and visual standardsAddress customer concerns professionally and promptlyPerform additional duties and responsibilities as assigned to support store operations and business needs.QualificationsHigh school diploma or equivalent required3–5 years of experience as a Store Manager or equivalent retail leadership role5–7 years of overall retail experience preferredStrong communication, organizational, and people leadership skillsAbility to work a flexible schedule, including nights and weekendsAbility to perform basic math calculations, including percentagesKey CompetenciesStore Leadership & AccountabilityHiring, Recruiting & Talent DevelopmentSales & Profit Performance ManagementOperational Excellence & ComplianceCustomer-Focused ExecutionTime Management & PrioritizationAdaptability in a Fast-Paced Retail EnvironmentCiti Trends is a great place to build a fun and rewarding career in retail management. We believe in promoting from within and developing leaders who take initiative. We offer competitive pay and a comprehensive benefits package that includes health and dental insurance, paid vacation, a 401(k) plan, paid training, and opportunities for continued career growth.