Vice President, Analytics, Insights, and Customer Operations

Building Strong Relationships That Allow New Thinking and Novel Advancements Vice President, Analytics, Insights, and Customer Operations Reports to: President This role will be pivotal in driving commercial excellence, data-driven decision making, and world-class customer experience. The VP will sit on the commercial leadership team and work cross-functionally to shape business direction, optimize customer engagement, ensure efficient commercial operations and maximize patient access and outcomes for rare disease patient communities. Location: Concord, MA/ Hybrid Department: Leadership/Commercial Operations About This Role: This executive role is central to shaping our commercial strategy, enhancing customer engagement, and ensuring operational excellence across the organization. As a member of the commercial leadership team, you will collaborate cross-functionally to drive data-informed decisions, elevate the customer experience, and improve patient access and outcomes for the rare disease communities we serve. What You’ll Do: Lead the development and execution of commercial analytics, insights, and operations strategies to support business growth and patient impact Partner with cross-functional teams to inform strategic planning, forecasting, and performance measurement Build and oversee a high‑performing team across analytics, customer operations, and field force effectiveness Design and implement scalable systems and processes that optimize customer engagement and commercial efficiency Translate complex data into actionable insights that guide decision-making across marketing, sales, market access, and patient services Champion a culture of excellence, innovation, and accountability in delivering a world‑class customer experience Ensure alignment between commercial operations and broader organizational goals to maximize patient access and outcomes Who You Are: A strategic thinker with deep expertise in commercial analytics, operations, and customer engagement within the biotech or pharmaceutical industry Proven track record of leading cross‑functional initiatives and driving measurable business impact Skilled in translating data into strategic insights and operational improvements Passionate about improving the lives of patients with rare diseases and committed to delivering excellence across every touchpoint A collaborative leader who thrives in a fast‑paced, mission‑driven environment and inspires teams to achieve bold goals Required Skills: 15+ years of progressive leadership experience in the biotech/pharmaceutical industry, with a strong focus on rare diseases. Demonstrated success in leading customer data analytics and customer operations. Deep knowledge of U.S. healthcare system, specialty pharmacy distribution, reimbursement, and rare disease market dynamics. Proven ability to translate qualitative and quantitative data into actionable insights and measurable impact. Exceptional leadership, collaboration, and communication skills. Preferred Skills: Bachelor’s degree in Business, Life Sciences, Economics, or a related field; advanced degree (MBA, PhD, or MD) strongly preferred. Additional Information: The base compensation range for this role is: $300,000-$375,000.00. Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity. In addition to compensation, ITF offers a full and highly competitive range of benefits designed to support our employees’ and their families’ physical, financial, emotional, and social well‑being; including, but not limited to: Fitness & Wellness programs including a fitness & weight‑loss reimbursement Short- and Long-Term Disability insurance Generous vacation time End-of-year shutdown time off Up to 12 company‑paid holidays Paid Parental Leave benefit 401(k) program participation with company matched contributions #J-18808-Ljbffr ITF Therapeutics LLC