Sales Support Specialist

Join a Team That Sticks Together! At Shurtape Technologies, we know how to make things stick. As a leading manufacturer and marketer of adhesive tape, we pride ourselves on creating innovative solutions for a variety of industries. We have facilities all around the world, including in the U.S., U.K., Germany, Mexico, China, and more. In addition to our specialty adhesive products, we offer well-known brands like Duck® , FrogTape® , Painter’s Mate® , Shurtape® , T-Rex® , Kip® , and Pro Tapes® . Why Work with Us? We encourage curiosity and creativity, working together to solve challenges and innovate. Our commitment to health, safety, and environmental responsibility means we make a positive impact on our communities and the world. What We Offer A company that truly values your contributions A place where you can grow, make an impact, and be part of something meaningful A focus on excellence and continuous improvement, ensuring we deliver top-quality, reliable solutions to our customers An environment where employees are encouraged to bring their best ideas forward and adopt a growth mindset More Than Just Tapes... In addition to being obsessed with our customers, Shurtape is committed to being socially and environmentally responsible. We recognize that our actions today affect our world tomorrow, and we are committed to responsible manufacturing processes that protect the communities in which we operate. We Ask for the Best, and Offer the Best in Return We are looking for passionate, innovative individuals who thrive in a dynamic environment to join the Shurtape team. If you’re looking to be part of a forward-thinking, fast-paced, and supportive team, we’d love to hear from you! Our tapes may do the sticking, but it’s our people who hold it all together. Summary Of Position The Sales Support Specialist serves as the operational core of the Pro Tapes sales team, owning the end-to-end sample fulfillment process, driving data-informed lead development, and partnering with leadership on cost and margin initiatives. This role bridges sales, marketing, and operations; translating customer intelligence and transactional data into actionable insights that improve targeting, conversion, and profitability. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Sample Processing & Fulfillment Own the full sample request lifecycle for Pro Tapes’ products; intake, fulfillment, tracking, and follow-up; ensuring requests are processed accurately and on time in accordance with departmental policies. Maintain organized sample inventory and coordinate with production and warehouse teams to ensure consistent product availability. Track sample activity by customer, product, and region; report on sample-to-sale conversion to help evaluate ROI and prioritize future sampling investments. Lead Review & Market Intelligence Systematically review inbound leads and CRM data to identify trends, buying patterns, and gaps in market coverage. Conduct data mining and analysis to surface actionable insights that inform more targeted marketing campaigns and improve marketing ROI. Prepare regular lead quality and pipeline reports for the sales and marketing teams, highlighting high-potential segments and underperforming channels. Collaborate with the Marketing department on e-marketing campaign follow-up and lead nurturing workflows, ensuring timely and relevant outreach. Pricing Management Partner with sales leadership to identify opportunities for margin improvement, including analysis of product mix, customer pricing and discount patterns. Support the implementation of pricing changes by coordinating updates across ERP & CRM, quoting tools, and customer-facing documentation. Assist in developing and maintaining standardized pricing procedures to ensure consistency and compliance across the sales team. Monitor cost and margin data on an ongoing basis, flagging anomalies and escalating issues for leadership review. Sales Operations Serve as a key CRM system resource, maintaining accurate account records, managing leads and opportunities, and supporting quoting, NPDF, and case management workflows. Act as a liaison between the sales and production teams, ensuring customer needs are communicated and met efficiently. Handle scheduling, correspondence, and other administrative duties to keep the sales team focused on revenue-generating activities. #J-18808-Ljbffr