Customer Support Engineer

Job Description / Preferred Qualifications Candidates should have a solid background in electronics, RF theory, mechanical engineering, vacuum technology and basic knowledge of plasma processing equipment. Demonstrated ability to troubleshoot and diagnose RF, Pneumatic, Vacuum, Electronic (AC and DC), PLC, DeviceNet and Computer issues to the component level. Must have working knowledge of MS DOS, Windows software as well as MS Office products. Excellent communication and customer interfacing skills. Good organizational skills. An adaptable approach to working hours, locations and conditions. A flexible approach to work responsibilities, enabling both independent and team working. Ability to work alone or unsupervised for extended period, often in difficult conditions. A systematic and logical approach to problem solving. Must be able to travel > 50% of time to support the customer base as required. Job Duties / Responsibilities Provide service support to customers encompassing system commissioning, system breakdown repairs and preventative maintenance support. Generate a close working relationship with customers to enable the company to sell its product portfolio. Provision of feedback enabling the proactive identification of product and business process improvements. Timely completion of all field reports. Other duties as required. Physical Requirements Must be able to travel > 50% of time to support the customer base as required. Lift 50 lbs. overhead occasionally. Lifting 50 lbs. frequently. Bend from the waist. Lift items overhead safely. Work on hands and knees or on their back while servicing equipment. Be able to bend and twist to gain access to service the equipment. Read and interpret schematics, signs, placards and manuals. View the full color spectrum. Stand at the system for up to 2-hour intervals. Perform a system chamber clean which requires removal of all chamber components (turbo pump, source parts, electrode), scrubbing the chamber walls with Scotchbrite, reassembling the cleaned chamber parts and achieving an acceptable chamber LUR. Must Be Able To Work autonomously. Work in a product wafer fab clean room environment. Minimum Qualifications Bachelor's Level Degree and 0 years related work experience. Pay and Location Base Pay Range: $25.15 - $42.75 Per Hour Primary Location: USA - TX - Austin - KLA Benefits KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Equal Employment Opportunity Statement KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at View email address on click.appcast.io or at View phone number on click.appcast.io to request accommodation. #J-18808-Ljbffr KLA