Services Technician

Bradford White

Services Technician I

The Services Technician I will provide customer service and technical support on Bradford White water heating products to service technicians and homeowners in a fast-paced contact center environment. Service Technicians are responsible for ensuring customer satisfaction by providing trouble shooting guidance and installation support.

Responsibilities:

Support and assist in the processing of customer claims and ensuring delivery of the appropriate service solution
Review service cases and make determination of any site-related or component-related problems
Respond and process phone calls from end users, installing contractors, service and repair mechanics, wholesale/selling distributors, and field Sales Representatives regarding technical questions and issues
Defuse and resolve more difficult and challenging technical issues

Job Requirements:

3-5 years of experience in a customer service
Comfortable in a fast-paced contact center environment
Installation and servicing of plumbing and HVAC/R products is ideal, but not required
Familiar with common practices and terminology in the field of HVAC/Plumbing services preferred
High school diploma or equivalent; Associates degree or technical certification in HVAC or Plumbing desirable
Strong verbal and written communications skills
Experience with escalation resolution
Ability to work in a collaborative environment and independently

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Bradford White

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Vacancy posted 5 days ago

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