Service Writer

Brief Description Mazzella is seeking a highly organized and detail-oriented Service Writer to join our Service team. The Service Writer will be primarily responsible for managing the crane repair quote, follow-up, and order cycle. This role involves overseeing the entire process, including quote creation, quotation delivery, processing of quotations and sales documentation, and order placement necessary to execute repair jobs. Brief Description Mazzella is seeking a highly organized and detail-oriented Service Writer to join our Service team. The Service Writer will be primarily responsible for managing the crane repair quote, follow-up, and order cycle. This role involves overseeing the entire process, including quote creation, quotation delivery, processing of quotations and sales documentation, and order placement necessary to execute repair jobs. Requirements Create crane repair quotes by using the inspection reports, safety documentation and technician service orders Interact with technicians, Service Supervisor, Service Manager, vendors and customers to construct the proper repair quotes Send out finished processed repair quotes to customers Responsible for tracking and receiving parts for inspection repair jobs Notifies service department for scheduling when repair parts have arrived and verified Follow up on active repair quotes on a regular basis and documents the progress Archive repair quotes per Service Manager direction Provide the required support to the service technicians in the field regarding parts and component identification Assist with service job quoting when required Assist Service Supervisor with planning and scheduling work when required Communicate with sub-contractors, vendors and customers Review technical documentation for completing quotes Assist branch management with customer issue resolution when required Resolve all customer issues to their satisfaction and in the best interest of both the customer and Mazzella Companies. Oversee routine changes to the Active Quote Log, as needed; ensures the Active Quotes Log reflects current status of any active repair work and spare parts sales and is updated appropriately. Participate in the weekly planning and goals meetings. Other duties as assigned Summary Education A high school diploma or GED is required; trade school, military or crane service training program preferred. Experience & Skills 2 years in a sales or service role or equivalent military experience, or the equivalent combination of education and experience is required Additional experience with parts ordering, tracking, and receiving Willingness to stay educated in the crane industry; as cranes become increasingly sophisticated, need to be increasingly computer literate and technologically savvy. Must be detail oriented, self-motivated and disciplined with the ability to multi-task Strong analytical, conceptual and planning skills are required Written and verbal communication skills Excellent math skills and overall PC literacy (Microsoft Office) are required Valid driver’s license in good standing that meets company requirements Bi-lingual capabilities (English/Spanish) is a plus Must successfully complete a criminal background check, drug screen and E-verify At Mazzella, we\'re more than just a company – we\'re a family. With over 1200 employees and 40 locations, we lead the industry with humility and dedication to our people. When you join us, you become part of a team-oriented environment where your well-being and growth are our top priorities. Why Join Mazzella? Team-Oriented Environment: Experience the power of collaboration and support from colleagues who genuinely care about your success. Work-Life Balance: Enjoy a real balance between your professional and personal life, ensuring fulfillment both at work and at home. Growth and Development: Embark on a lifelong learning journey with tailored development opportunities and a clear career path. Humble, Hungry, Smart Culture: Embrace our core values of humility, hunger for excellence, and smart decision-making, creating a culture of respect and innovation. Market-Competitive Salaries: Receive compensation that recognizes your contributions and reflects our commitment to fair and competitive pay. Comprehensive Benefits: Access a wide range of benefits, including paid time off, affordable health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance. Free Virtual Doctor Visits: Take advantage of our Teledoc service for virtual doctor visits with $0 copay, prioritizing your health and convenience. Tuition Reimbursement: Invest in your future with our tuition reimbursement program, supporting your continued education and personal growth. At Mazzella, Our Core Values Drive Everything We Do Be Safe – personal commitment to all stakeholder’s well-being; purposeful control of risk Be a Lifelong Learner – routinely acquire new skills and capabilities that bring value Be Humble – lack excessive ego or concerns about status. Emphasize the Team over self Be Hungry – always looking for more, self-motivated, and diligent. Do more than to just get by, committed Be Smart – common sense about people, good judgement, and intuition around their impact on group dynamics Join us at Mazzella and experience the difference of working with a company that puts people first. Together, we\'ll achieve greatness and shape the future of our industry. EOE/Drug Free Workplace #J-18808-Ljbffr