Sr. HR Generalist

Job Description

Job Description

Why TrueAccord?

TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process. 

With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.

About This Role:

As a Sr.HR Generalist, you will be the operational heartbeat of our People Team. Reporting directly to the Sr. Manager, HRBP, you will blend day-to-day tactical execution with strategic workforce planning to shape an exceptional employee experience. In this dynamic role, you will guide employees through every stage of their career journey—from onboarding and engagement to manager coaching and leave administration. You will serve as an accessible cultural anchor for our team, ensuring our HR operations are seamless, compliant, and aligned with our broader mission.

What You'll Do:

• Drive Workforce Strategy: Partner closely with People leadership to execute HR strategies and workforce planning initiatives that support organizational growth and talent development.
• Guide Employee Relations: Autonomously manage employee relations matters, conduct investigations, draft documentation, and coach managers on delivering constructive performance feedback.
• Act as Leave Administration SME: Serve as the subject matter expert for leave-of-absence requests, managing vendor relationships, coordinating with payroll, and maintaining compliance across ADA, ACA, COBRA, and HIPAA.
• Maintain HR Operations & Compliance: Conduct regular audits of HR records, draft routine employment documentation, manage unemployment claims, and ensure strict adherence to state and federal labor laws (including FLSA).
• Ensure Payroll Continuity: Collaborate with our payroll team to support regulatory reporting and W-2 preparation, maintaining the cross-training needed to provide backup coverage for essential payroll processing.
• Champion Workplace Culture: Serve as an accessible People Team presence on site, driving engagement initiatives, coordinating team events, and answering day-to-day employee inquiries.
• Optimize People Processes: Identify friction in our HR workflows and leverage technology and data to streamline operations for employees and managers alike.

Who You Are:

• An Experienced HR Professional: You bring 5+ years of progressive HR Generalist experience, ideally in a fast-paced, process-oriented, or regulated environment.
• A Knowledgeable Compliance Resource: You hold a strong foundation in employment law (FLSA, ADA,FMLA, HIPAA) and possess a keen eye for detail when conducting HR audits.
• An Empathetic Problem-Solver: You handle sensitive employee situations with fairness, discretion, and sound judgment, building trust at every level of the organization.
• An Operational Multi-Tasker: You are highly organized and comfortable juggling HRIS data administration, event logistics, and leave audits without letting details slip.
• A Skilled Manager Coach: You have a track record of helping leaders develop their management skills, guiding them through difficult conversations and performance plans with confidence.
• A Collaborative Communicator: You possess strong written and verbal communication skills, with the ability to explain complex HR processes in a clear, approachable way.

For U.S.-based hires, the overall base salary framework for this role currently spans $75,000 to $115,000 . The applicable base salary range for any individual hire depends on the geographic labor market associated with the employee’s primary work location, along with other factors such as relevant skills, experience, and qualifications.

Geographic labor markets are divided into "tiers" based upon a number of factors, including cost of living. Below, you'll find a few example cities representative of each tier:

• U.S. Geo Tier 3 (i.e.   Kansas City, Jacksonville, Indianapolis) 

We encourage you to speak with your recruiter to learn more about our compensation philosophy and to discuss our benefits, total rewards, and opportunities for growth.

What We Offer (Perks & Benefits)

• Flexible vacation

• Medical/dental/vision insurance

• Traditional/Roth retirement savings options

• Company-paid disability and life insurance

• Flexible Spending Account & Limited FSA

• Family-friendly parental leave, volunteer and voting time off

• On-demand wellness platform access for you and 5 friends and family

• PerkSpot discount program for 900+ merchants nationwide

Onsite & Physical Requirements

This is an onsite position based in our local office and regular, in-person attendance is an essential function of the role. The position requires collaboration, participation in in-person meetings, access to office resources, and partnership with cross-functional teams.

This role is primarily performed in a professional office environment and involves computer-based work, including extended periods working at a computer, using standard office technology, and communicating through verbal, written, and digital channels. The role may require moving throughout the office and occasionally lifting or moving office materials up to <10 pounds. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.

Such roles may require occasional flexibility outside of standard business hours to support business needs, cross-time-zone collaboration, or key meetings. Occasional local and/or international travel may also be required.

Personally Identifying Information

We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.

Dedication to Diversity & Inclusion

We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.