Account Coordinator, Repo Team (M-F, 8-5 EST)

Responsibilities Maintain excellent customer service, strong telephone support, and the ability to answer or research the answers to internal and external customers. Identify issues as they arise, facilitate a solution, elevate as needed, and follow up to confirm resolution. Review and manually report all incoming recoveries received within the internal queue. Follow up on fee approvals with clients for the recovery vendors to start actively running accounts. Follow up on voluntary assignments to ensure the recovery vendor has everything needed to secure the vehicle. Review with clients to confirm the lien on a vehicle at the request of the recovery vendor to avoid wrongful repossessions. Review and process recoveries and handle all additional client requests related to recovery operations. Monitor and process accounts in all internal system queues as directed. Act as liaison between client and recovery agent. Utilize knowledge of multiple computer systems, such as the internal operating system, Google applications, third-party vendor systems, and integration partner systems. Maintain a high level of accuracy and productivity in all daily activities. Perform other duties as directed by PAR Management. Nice to Have Excellent organizational and communication skills. Must be able to communicate verbally and effectively in writing. Competent office skills are required. Daily use of Google applications such as Gmail, Docs, and Sheets. Must Have High School Diploma or equivalent is required. Bachelor’s degree preferred. Previous customer service, recovery, collections, or remarketing experience is preferred. Compensation Hourly: $18.00 - $19.00 EEO Statement OPENLANE is an equal opportunity employer and a drug-free workplace. #J-18808-Ljbffr