Collections Analyst

The Collections Specialist is responsible for managing and collecting outstanding accounts receivable balances from customers. This role focuses on reducing delinquency, maintaining positive customer relationships, and ensuring compliance with company policies and applicable regulations.

• Contact customers via phone, email, and written correspondence to collect overdue payments
  
  
• Review customer accounts to identify delinquent balances and prioritize collection efforts
  
  
• Negotiate payment plans and settlements in accordance with company guidelines
  
  
• Maintain accurate and up-to-date records of all collection activities
  
  
• Investigate and resolve billing discrepancies or payment disputes
  
  
• Monitor aging reports and escalate high-risk or long-overdue accounts as needed
  
  
• Work closely with sales, customer service, and accounting teams to resolve issues
  
  
• Ensure compliance with federal, state, and local collection laws and regulations
  
  
• Meet or exceed individual and team collection targets

• High school diploma or equivalent (Associate's or Bachelor's degree preferred)
  
  
• 1-3 years of experience in collections, accounts receivable, or a related financial role
  
  
• Strong negotiation and communication skills
  
  
• Ability to handle difficult conversations professionally and tactfully
  
  
• Proficiency with accounting software, CRM systems, and Microsoft Excel
  
  
• Strong attention to detail and organizational skills
  
  
• Knowledge of FDCPA and other applicable collection regulations (preferred)

• Customer-focused with a problem-solving mindset
  
  
• Ability to work independently and manage multiple accounts
  
  
• Time management and prioritization skills
  
  
• Analytical and detail-oriented
  
  
• Professional judgment and discretion