Operations Internship

divh2Front Desk Volunteer/h2pThe International Rescue Committee (IRC) responds to the worlds worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the worlds largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If youre a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future./ppThe Front Desk Volunteer will provide coverage for the reception desk, greet and direct client walk-ins, and schedule client appointments with appropriate staff. He/she will answer the IRC in New Yorks main telephone line, direct incoming calls as appropriate and assess documentation of clients to determine program eligibility. The Front Desk Volunteer will provide additional clerical assistance and support to IRC staff in the New York regional office./ph3Responsibilities/h3ulliPerform reception duties such as greeting visitors to the office and connecting them to appropriate staff/liliAssess documentation of visitors to determine eligibility of services/liliSchedule appointments for all programs depending on eligibility of client/liliAnswer and direct incoming phone calls/liliAssist staff with clerical and administrative duties/liliDisplay sensitivity to cultural and personality differences of refugee clients. Respect their beliefs and values./liliAdhere to IRC policies, particularly those related to confidentiality and client privacy./liliCommunicate effectively in person and by telephone./liliOther related duties as assigned./li/ulh3Learning Objectives/h3ulliUnderstand scope of IRC services and programs available for a variety of immigrant and refugee groups in New York City./liliImprove communication and customer service skills in a linguistically and culturally diverse environment./liliLearn about refugee resettlement issues and processes./li/ulh3Requirements/h3ulliPrevious administrative experience preferred/liliStrong computer skills with proficiency in Microsoft Office Suite (Word, Excel, Outlook)/liliCultural sensitivity and detail oriented with the proven ability to meet deadlines/liliAbility to effectively communicate and work as a team member in a cross-cultural environment/liliAbility to communicate clearly and effectively in English; additional fluency in Arabic, Dari, Pashto, French, Spanish or Kiswahili preferred./liliWilling to learn about IRC history, philosophy, global work, and local efforts./liliWilling to adhere to IRC volunteer and workplace policies./li/ulpEqual Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law./ppStandard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way our Code of Conduct. These are Integrity, Service, Accountability, and Equality./p/div