Operations Manager Environmental Services

Site: The Brigham and Women's Hospital, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummarySummaryResponsible for overseeing administrative functions and operations and ensuring efficient and effective delivery of administrative support services to clinical and non-clinical departments. This position will manage administrative staff, coordinate office operations, optimize processes, and maintain compliance with organizational policies and healthcare regulations.Does this position require Patient Care?NoEssential FunctionsOversee daily administrative operations, including office management, scheduling, record-keeping, data entry, and clerical support.Develop, implement, and maintain standard operating procedures (SOPs) to ensure consistent and efficient administrative practices across the organization. Monitor and optimize administrative workflows to improve efficiency, reduce costs, and enhance service delivery.Supervise, train, and develop a team of administrative professionals, including receptionists, clerks, coordinators, and office assistants. Ensure that staff are well trained on organizational policies, customer service standards, and healthcare compliance requirements.Ensure compliance with healthcare regulations, organizational policies, and data privacy standards in all administrative activities. Develop and maintain policies and procedures related to administrative services, ensuring compliance with local, state, and federal regulations.Conduct regular audits and assessments to identify and address potential compliance risks.Collaborate with clinical, financial, HR, and other departments to ensure seamless administrative support and alignment with organizational goals. Serve as a liaison between administrative services and other departments to address operational needs, resolve issues, and support cross-functional projects.Ensure that administrative staff provide exceptional customer service to patients, visitors, and internal stakeholders. Handle escalated customer service issues, complaints, and inquiries to ensure timely and satisfactory resolution.QualificationsEducation Bachelor's Degree Healthcare Management required or Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Experience in healthcare administration or closely related role 5-7 years required and Experience in a supervisory or leadership role 2-3 years required Knowledge, Skills and Abilities - Strong organizational, communication, and leadership skills. - Excellent problem-solving, decision-making, and conflict-resolution abilities. - Proficiency in Microsoft Office Suite and familiarity with healthcare management software. - Familiarity with relevant healthcare regulations, including the Health Insurance Portability and Accountability Act, to ensure compliance and maintain patient confidentiality. - Familiarity with the healthcare industry, hospital operations, and medical terminology is important for effectively understanding and addressing customer inquiries. - Ability to motivate and inspire staff to provide exceptional customer service while maintaining productivity and efficiency. - Dedication to providing exceptional customer service and ensuring a positive experience for patients, visitors, and other stakeholders.Additional Job Details (if applicable)Schedule: Sunday through ThursdayHours: 11:00 PM – 7:30 AMShift: OvernightRemote TypeOnsiteWork Location15 Francis StreetScheduled Weekly Hours40Employee TypeRegularWork ShiftNight (United States of America)Pay Range$86,611.20 - $126,027.20/AnnualGrade8At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. #J-18808-Ljbffr Brigham and Women's Hospital, Inc.