IT Support Specialist

IT Support Specialist

CONAM Management Corporation is part of The CONAM Group, a multi-family property investment, and management firm established in 1975 that specializes in conventional and affordable housing. We span across 12 states with 11 regional offices that employ a team of 1500+ energetic associates... and we're growing!

The IT Support Specialist position will provide desktop support and assist with network systems. This role will interact with staff through inbound calls, voicemail, and email to produce a stable, consistent, and dependable Service Desk. Duties may also involve the scoping, development, testing and deployment of IT Systems which improve the overall efficiency of the IT Department and/or the CONAM organization. This includes tool implementation, resolving end-user technical challenges, software installations, computer deployments, peripheral maintenance, assisting with server deployments and maintenance, working with networking equipment and general IT troubleshooting.

We are looking for a IT Support Specialist to join our team at the corporate office, this position is a hybrid work schedule.

This position is Full-Time | Hourly | Full Benefits Eligible. Pay Range: $28 - $32 / Hour

Responsibilities include, but are not limited to, the following:

Desktop & Application Support Duties

• Provide support and troubleshooting for desktops, laptops, and mobile devices
• Configure and deploy new computers in accordance with CONAM standards, including system imaging, software installation, security configuration, and user setup
• Install, configure, and maintain software applications, including Check Scanner systems, Property Management systems, and Microsoft 365 Suite
• Support and troubleshoot peripheral devices, including printers, scanners, and network-connected hardware
• Utilize endpoint management and security tools (e.g., Dell, KACE, CrowdStrike) to manage devices, deploy updates, and resolve technical issues
• Monitor and manage the Service Desk ticketing system; prioritize, resolve, or escalate issues in accordance with service level expectations
• Collaborate with the IT Operation Manager and team members to provide regular status updates and ensure alignment of support activities
• Create and maintain documentation of IT processes, procedures, and physical and logical infrastructure diagrams
• Troubleshoot and resolve issues related to Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and other supported applications
• Diagnose and resolve complex hardware, software, and mobile device issues using endpoint management systems (e.g., Quest KACE, Hexnode MDM)
• Assist with installation, configuration, and troubleshooting of wired and wireless network adapters and related connectivity issues
• Apply working knowledge of network fundamentals, including TCP/IP, to support connectivity and performance troubleshootin

Network Support Duties

• Design, develop, deploy, and maintain custom scripts or automation solutions to improve system integration and streamline IT operations
• Manage, monitor, and optimize device deployment, patching, and endpoint management strategies using tools such as KACE
• Develop and maintain reporting for automated systems to support compliance, auditing, and operational visibility
• Monitor and enforce system compliance through endpoint management platforms and Active Directory Group Policies
• Manage and monitor endpoint security solutions, including CrowdStrike antivirus platforms
• Work closely with IT Systems Engineers to provide backup support and assist with infrastructure-related tasks
• Monitor IT systems and respond to alerts and incidents during business hours
• Troubleshoot and resolve issues related to networking, servers, operating systems, and virtualization environments
• Provide troubleshooting and support for Voice over IP (VoIP) systems, including diagnosing connectivity, call quality, and configuration issues across network and endpoint devices
• Provide support for property Internet connectivity, including diagnosing outages, performance issues, and coordinating with internet service providers (ISPs) to restore service and minimize business disruption
• Coordinate with telecommunications providers and vendors to investigate, escalate, and resolve reported service issues in a timely and efficient manner

End-User Support & Customer Service

• Serve as the primary point of contact for IT support requests via phone, email, and ticketing system
• Provide timely troubleshooting and resolution of hardware, software, and connectivity issues
• Deliver exceptional customer service by communicating clearly with technical and non-technical users
• Manage and prioritize ticket queue to meet service level expectations
• Follow up with users to ensure resolution and satisfaction

All other duties as assigned

Knowledge, Skills, and Abilities:

Education & Experience

• Associate or bachelor's degree in information technology or a related field, or equivalent combination of education, certifications, and relevant experience
• 5+ years of experience in an IT support role within an enterprise or multi-site environment
• Proven experience supporting core IT infrastructure, including end-user systems, applications, and network environments
• Working experience with scripting or automation (e.g., PowerShell) (Preferred)
• CompTIA A+ (or equivalent) for foundational IT support knowledge (Required)
• CompTIA Network+ (or equivalent) for networking fundamentals (Preferred)

Required Skills and Knowledge

• Strong knowledge of PC operating systems, hardware, and desktop/laptop support
• Proficiency with Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, Visio)
• Experience supporting peripherals, including printers, scanners, and wired/wireless network devices
• Strong troubleshooting skills with network equipment, including routers, switches, and wireless access points; experience with UniFi solutions preferred
• Knowledge of endpoint management and security solutions (e.g., CrowdStrike)
• Working knowledge of Active Directory, Group Policy, and Exchange environments
• Understanding of general networking concepts (TCP/IP, DNS, DHCP, VLANs, VPN)
• Familiarity with endpoint deployment and imaging tools (e.g., KACE)
• Experience supporting mobile devices (iOS/Android)
• Strong troubleshooting skills across hardware, software, and network-related issues

Preferred Skills and Knowledge

• Experience with enterprise networking equipment (Unifi, Cisco, firewalls, routers)
• Experience with endpoint management tools such as Quest KACE
• Working knowledge of collaboration and content platforms (e.g., SharePoint)
• Familiarity with macOS environments and video conferencing systems
• Understanding of security practices, including encryption and SSL certificates

Professional Skills

• Excellent verbal and written communication skills
• Ability to effectively communicate with both technical and non-technical users, including C-level executives and senior managers
• Strong problem-solving and analytical skills with attention to detail
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Demonstrates professionalism, strong interpersonal skills, and a customer-focused approach
• Proven ability to deliver accurate, high-quality IT support services

Local Travel up to 20%

Why You'll Love Working Here: CONAM Management Corporation is more than just a job — it's a career where you can grow and be recognized for your expertise in Property Management. We offer a competitive pay, comprehensive benefits package that make working at CONAM even more rewarding.

Our benefits include:

• Medical, dental, vision insurance
• Pet insurance
• Life insurance and identity theft protection
• Paid sick and vacation time
• 401(k) plan with company match
• Flexible Spending Accounts (FSAs)
• Employee Assistance Program (EAP)
• Additional perks: Service award days, floating holiday, early earned wage access and more

At CONAM, we pride ourselves on our culture of excellence and commitment to fostering an inclusive, diverse, and supportive work environment.

Additional Information:

• This position is contingent upon passing a background check, employment verification