Communications Officer

Communications Officer

Lexington Health is a comprehensive network of care that includes six community medical and urgent care centers, nearly 80 physician practices, more than 9,000 health care professionals and Lexington Medical Center, a 607-bed teaching hospital in West Columbia, South Carolina. It was selected by Modern Healthcare as one of the Best Places to Work in Healthcare and was first in the state to achieve Magnet with Distinction status for excellence in nursing care. Consistently ranked as best in the Columbia Metro area by U.S. News & World Report, Lexington Health delivers more than 4,000 babies each year, performs more than 34,000 surgeries annually and is the region's third largest employer. Lexington Health also includes an accredited Cancer Center of Excellence, the state's first HeartCARE Center, the largest skilled nursing facility in the Carolinas, and an Alzheimer's care center. Its postgraduate medical education programs include family medicine and transitional year residencies, as well as an informatics fellowship.

Job Summary: The Communications Officer receives and documents calls for service throughout the organization and dispatches the appropriate officers, as well as monitors alarms, cameras and access doors.

Minimum Qualifications

Minimum Education: High School Diploma or Equivalent

Minimum Years of Experience: 1 Year of communication, law enforcement/public safety or related experience such as military service

Substitutable Education & Experience (Optional): None.

Required Certifications/Licensure: National Crime Information Center (NCIC) certified or obtain NCIC certification within 6 months of hire; Must have and maintain a valid South Carolina's driver's license and acceptable Motor Vehicle record and background screening as outlined in the Vehicle Safety policy (Subject to annual Motor Vehicle Record review and satisfactory results).

Required Training: Successfully complete training in Criminal Justice Information Systems Security and Awareness; Experience with Windows Operating System (MS Word, MS Excel, MS PowerPoint); Ability to read and write English fluently and follow both written and oral directions.

Essential Functions

• Answers both emergent and non-emergent calls for service.
• Prioritizes and dispatches appropriate personnel to calls for service.
• Monitors critical organizational technologies: to include cameras, access control doors and alarms (emergency, infant abduction, fire, burglar, weapons detection, etc).
• Utilizes computer aided dispatch and incident reporting systems to document all calls for service completely and accurately.
• Processes timely and accurate entries, deletions and modifications through the National Crime Information Center.
• Maintains accurate department documentation.
• Coordinates requests to appropriate outside agencies, as needed (police, fire, EMS, etc.)
• Ensures proper management of department warrant processes.
• Reports equipment malfunctions to the appropriate personnel/vendor.
• Assumes select access control duties after hours such as basic troubleshooting and printing badges.
• Prepares written reports of investigation based on his or her actions.
• Accesses the NCIC and South Carolina Department of Motor Vehicles (SCDMV) database for investigative purposes.
• Ensures operation compliance with Federal, State, County, Organization, and Department standards.
• Ensures accurate and timely dissemination of information to supervision.
• Ensures timely resolution to requests.
• Any other request assigned by management.

The above is not intended to be an all-inclusive list. Performs all other duties as assigned.

We are committed to offering quality, cost-effective benefits choices for our benefit eligible employees and their families: Day ONE medical, dental and life insurance benefits Health care and dependent care flexible spending accounts (FSAs) Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6%. Employer paid life insurance – equal to 1x salary Employee may elect supplemental life insurance with low cost premiums up to 3x salary Adoption assistance LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment Tuition reimbursement Student loan forgiveness Equal Opportunity Employer It is the policy of Lexington Health to provide equal opportunity of employment for all individuals, and to remain compliant with applicable state and federal laws and regulations. Lexington Health strives to provide a discrimination-free environment, and to recruit, select, on-board, and employ all employees without regard to race, color, religion, sex, age, disability, national origin, veteran status, or pregnancy, childbirth, or related medical conditions, including but not limited to, lactation. Lexington Health endeavors to upgrade and promote employees from within the hospital where possible and consistent with the employee's desires and abilities and the hospital's needs.