Houseperson

Description

The Lodge at Woodloch has a philosophy of personal awakening, allowing guests to discover or reunite with stress-relieving outlets that benefit them long after they leave. The common denominator in each life-changing event at The Lodge at Woodloch is YOU. Each department requires different skills and knowledge that come together to make The Lodge at Woodloch an award-winning wellness retreat. Because of the amazing team, and the impact they have on guests, The Lodge at Woodloch has been honored with awards recognizing them within the Top 10 Wellness Resorts in the World time and time again!

We are so lucky to be part of the Woodloch family of resorts. The "Woodloch Way" is a term we use to showcase our dedication to hospitality and to each and every one of our staff (family) members. We've created a place where we can work hard, be creative and have our voices heard.

GENERAL PURPOSE OF JOB: Work with Housekeepers to fulfill duties and responsibilities in a timely manner for guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Strip out all guest rooms removing sheets and pillowcases from bed and towels, mats and robes from bathroom. Wait for housekeepers to check rooms before entering.
• Take out all dirty linen out of room and bathroom and place in yellow bin in hallway.
• Safely operate and maneuver a small box truck on property to transport laundry and supplies
• Take all trash and recycling out of room.
• Remove soap and shampoo and keep separate for recycling.
• Check drawers and refrigerator for left items
• Bring any dishes and room service carts found in room to kitchen dish washing area and empty if needed.
• Lost and found items found in room need to be tagged with room number and date and placed in housekeeping office.
• Bring yellow bins down to laundry room when full.
• Some days in order to free up empty bins house person will have to sort linens.
• Keep busy check hallways for dirty dishes and check stairwells for dust.
• On slower days house person can help in laundry with folding linen, return spa slippers to spa, high dust in the gallery hallway and spot clean carpet.
• Daily check and organize specialty pillows on first floor.
• Help housekeepers' as much as possible gathering supplies, and linen from laundry or closets.
• On busy check out days you may have to help make beds to assure guests get in their rooms on a timely manner
• At the end of the day make sure all doors are closed heat down and lights off in any vacant rooms.
• Make area to recycle guest bags, keys and welcome packets.
• Make sure all trash is removed from floors and closets.
• Make sure all yellow linen carts are brought to laundry.
• Check with supervisor or manager before you leave to see if there are any additional tasks to do.
• As needed shampoo carpets, polish floors and train on the FOH incase day attendants are sick or on vacation

ESSENTIAL QUALITIES

• Friendly attitude.
• High energy.
• Sense of honesty and integrity.
• Customer service driven.
• Reliable team member.

SCHEDULE REQUIREMENTS: Must be able to work all shifts and have a flexible schedule.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Valid driver's license
• Ability to follow written and verbal instructions
• Ability to work in moderate to loud noise environments

EDUCATION and/or EXPERIENCE : High School, GED, or trade school education.


LANGUAGE SKILLS : Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.

MATHEMATICAL SKILLS : Ability to perform operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY : Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to; sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. They are sometimes required to stand for long hours, walk, climb or balance, stoop, kneel, crouch, or crawl and taste or smell. It is also required that the employee be able to lift, turn, or exert force more than 30 pounds.

WORK ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working at this job, the employee must deal with a moderate to loud noise level.

CULTURE:

• Woodloch takes pride in having exceptional staff with a great work culture in a beautiful setting (lake side!)
• We promote teamwork and cooperation
• We celebrate our staff with appreciation/holiday parties
• Career development and advancement

BENEFITS:

• Medical, Dental, and Vision for Full Time, Part Time and Seasonal employees
• Company-paid Life insurance for Full-Time employees
• Short Term Disabilities plans, Life and Pet insurance
• 401k with employer match
• 529 College Savings Plan
• Generous Paid Time Off package, Paid Sick & Paid FMLA
• Flexible & Dependent Care Saving Account (FSA)
• Complimentary birthday dollars
• Employee Crisis Fund/ Benevolent Fund
• Complimentary Day Passes
• Free use of many facilities, sports complex discounts, golf discounts, wellness programs
• Dozens of local employee retail discounts

**Full benefit details will be disclosed during new employee orientation**