Family Advocate

It's a great feeling to work for a company that does so much good for others around the world!

Academic Req : Bachelor's degree in the following areas: social work, psychology, criminal justice, sociology, or closely related field of study.

Work experience: Required - Personal or professional experience with victims of human trafficking, victims of child abuse and neglect, or youth experiencing homelessness and/or addiction. Required 2-3 years case management and/or crisis intervention experience.

Summary : The Family Advocate is responsible for assessing whether a minor client's family or household member meets protocol eligibility to launch services. Family Advocates work in tandem with the Care Coordinator to address needs in the family. This position will have an active role in the community partnering with agencies including advocates, law enforcement, medical, child welfare, placement, mental health providers and if available child advocacy centers.

Critical Action Items & Measurable Deliverables:

1. Participate in hotline rotation duties and document all received information
2. Documenting and maintaining all data for grant metrics into appropriate database within 48 business hours of occurrence including report/notification information, demographics, services provision, and investigative steps; Document any crisis response within 24 hours
3. Assess whether the client's family or household member meets agreed upon protocols to launch coordinated services
4. Conduct meetings with clients' families, accompanied by the CSEY advocate, on a weekly basis of receiving the advocate referral to establish rapport
5. Maintain a minimum number of daily or weekly contact with families and household members on caseload
6. Document progress that families and household members make toward risk reduction, achievement of service goals and positive case outcomes
7. Comply with immediate reporting and response requirements fore safety-related case issues in the field
8. Participate in weekly internal staffing's, supervisions, Care Coordination meetings, and community meetings
9. Meet regularly with community partners and attend community events to ensure or expand continuum of care for clients
10. Provide comprehensive, trauma-informed service and safety planning, including immediate risk reduction and short-term therapeutic interventions
11. Create information tracking system, tracks requested volunteer information, and supports quarterly report development
12. Establish subject matter expertise on community resources
13. Implement BCFS HHS safety protocols in case of an emergency
14. Maintain confidentiality in all areas of the service population and program operations
15. Maintain BCFS HHS professional and ethical standards of conduct outlined employee handbook including demonstrating respect for agency staff, the service population, and community members and always complying with required dress code
16. Travel across regions with occasional overnight stays, if needed

Requirements :

1. Pass a pre-employment drug screen and random drug screens and maintain emotional control and professional composure always.
2. Acquire and maintain licenses and certificates required for the position which may include but is not limited to: ☐ Trust Based Relationship Intervention (TBRI), ☐ CPR ☐ First Aid, ☐ CSE-IT Certification, ☐ State Driver License ☐other certifications as applicable
3. Pass a pre-employment drug screen and random drug screens and maintain emotional control and professional composure always
4. Provide proof of work eligibility status upon request
5. Pass pre-employment and biennial criminal background checks
6. Demonstrate the ability to:
a. Respond sensitively and competently to the service population's cultural and socio-economic characteristics
b. Advanced training in crisis management
c. Communicate effectively in writing and verbally in English. Knowledge in DFPS and Law enforcement designations, definitions and Acronyms a plus
d. Work in a fast-paced environment and maintain emotional control and professional composure always
e. Maintain computer literacy required to meet the responsibilities of the position
f. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team
g. Actively support supervisees in professional development
7. Demonstrate a working knowledge of all BCFS HHS policies and procedures

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.


English (United States)
If you like to work with people that believe they can make a difference in the world, this is the company for you!

EEO Statement

In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
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