Area Service Manager

EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

Motive Power applications include industrial lift trucks and pallet jacks, rail equipment, mining equipment, and airline ground support equipment. Some of the motive power brands include Hawker, Ironclad, General Battery, and Fiamm. Wherever there is a need for motive power, EnerSys offers the perfect energy solution.

Job Purpose

Develop, implement and realize the sales/service and/or business plan and develop, structure and manager the assigned area/unit with in the overall business strategy, in order to realize commercial and business objectives.

Essential Duties and Responsibilities

• Oversee and direct all service, distribution, and shop operations for the service locations in the area of responsibility
• Confer with customers and representatives of associated industries to evaluate and promote improved and expanded services; make joint calls with sales, field service, and management to promote service at Dealers and end-users
• Develop plans for efficient use of materials, equipment, and employees
• Review and analyze all management reports including full Profit and Loss responsibility, take corrective action as necessary
• Review production costs and product quality and modifies production and inventory control programs to maintain and enhance profitable operations of the service center
• Travel to customer sites; Travel could be extensive
• Exercising discretion and independent judgment when dealing with critical matters within the organization
• Ensure that a strong customer service focus is maintained in the division for all client communications and that all opportunities are maximized.
• Assist in warranty claims issueThis position may have supervisory responsibilities

Qualifications

Minimum Qualifications

• An Associate’s degree or equivalent from a technical school or industry-related experience
• A minimum of three years in industrial service or a combination of experience and education
• Previous supervisory experience
• Basic computer skills using Microsoft Office
• Basic Math skills

General Job Requirements

• Generic
• Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
• Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
• Must be able to stand for long periods of time
• Must be able to differentiate colors.
• Employees are responsible for wearing the required Personal Protective Equipment in the proper manner at all times.
• This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyones safety.
• Exposure to; electromagnetic fields of varying intensity and or frequency
• Risk of electrical shock.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Know Your Rights

Know Your Rights (Spanish)

We use artificial intelligence to screen, assess and select applicants for open positions, including for the purposes of reviewing and ranking application materials and scoring answers to application questions. Accordingly, decisions about your application and eligibility for employment with EnerSys may be made based exclusively on the automated processing of the personal information that you submit in your application materials.