Credit Assistant

The Company:

Hooker Furnishings, in its 102nd year of business, is a designer, marketer, and importer of case goods, leather furniture, fabric-upholstered furniture, and outdoor furniture for the residential, hospitality, and contract markets. The company is committed to delivering quality products, exceptional customer experiences, and innovative solutions to retailers, designers, and consumers worldwide.

The Position:

Hooker Furnishings Corporation is currently recruiting a Credit Assistant to support the day-to-day administration of customer accounts and the Accounts Receivable function. This full-time position is well suited for a detail-oriented professional with 1-3 years of accounting, accounts receivable, or related customer service experience. The successful candidate will be comfortable communicating with customers by phone, email, and other channels while maintaining accurate account records and resolving account-related questions.

This position will be based in Martinsville, VA or High Point, NC.

Main Duties and Responsibilities:

• Serve as a primary point of contact for customers by phone, with frequent daily telephone communication required to address account inquiries, resolve issues, and provide timely customer service.
• Respond promptly and professionally to customer inquiries regarding account balances, invoices, payments, discrepancies, and other account-related matters.
• Research and resolve billing questions and payment discrepancies on individual customer accounts.
• Apply customer payments and process credits, adjustments, and refunds as needed.
• Monitor assigned customer accounts for timely payment and follow up on past-due balances.
• Maintain accurate and up-to-date customer account records.
• Prepare and distribute account statements, invoices, and related correspondence.
• Perform general administrative duties, including data entry and maintaining Accounts Receivable documentation.
• Collaborate with Sales, Customer Service, and other internal departments to research and resolve customer account issues.
• Assist with month-end reporting and account reconciliations as needed.
• Perform other duties and responsibilities as assigned.

Candidates that would be a great fit:

• Associate degree required in Accounting, Finance, Business, or a related field.
• 1-3 years of experience in Accounts Receivable, accounting, or a related customer-facing role.
• Basic knowledge of accounting principles and Accounts Receivable processes.
• Strong verbal and written communication skills.
• Willingness and ability to communicate professionally with customers by phone.
• Proficiency in Microsoft Office, including Excel, Outlook, and Word.
• Experience with accounting or ERP software is a plus.
• Strong organizational skills and attention to detail.
• Ability to manage multiple accounts, prioritize tasks, and meet deadlines in a fast-paced environment.
• Professional, customer-service-oriented demeanor.

Why should you apply?

• A company dedicated to fostering a welcoming and supportive workplace where all individuals are valued and respected
• Competitive compensation plans
• 8 paid holidays (Plus an additional 2 floating holidays).
• Paid sick and vacation time.
• The ability to be a part of a Multinational, global organization with locations in the US and offices in Vietnam.
• Career development focus, including training opportunities and leadership development programs.
• Tuition reimbursement program.
• Emphasis on charitable giving and volunteering in our communities.
• Focus on ESG (Environmental, Social, and Corporate Governance).
• Comprehensive medical, dental, vision plans including a generous employer health saving account (HSA) contribution each plan year.
• Matching 401k employer contributions.

Schedule: Monday-Friday, day shift. Friday may be eligible for remote work, based on business needs and supervisor's approval.

Pay: Depending on experience.