Medical Customer Service

Medical Customer Service Representative

We are seeking a Medical Customer Service Representative to join a growing healthcare organization in the Norwood, OH area. This hybrid opportunity is ideal for someone with strong customer service skills and experience supporting patients with billing-related inquiries. This role focuses on delivering a positive patient experience by assisting with billing questions and processing payments in a fast-paced, call center environment.

Key Responsibilities

• Handle a high volume of inbound calls from patients regarding billing inquiries
• Explain charges, balances, and insurance-related questions in a clear and professional manner
• Collect patient payments and set up payment arrangements as needed
• Document all interactions accurately in the system
• Research and resolve patient account discrepancies
• Provide excellent customer service while maintaining HIPAA compliance

Qualifications

• 1+ year of customer service experience (healthcare or call center preferred)
• Experience handling patient billing inquiries or payments is a plus
• Strong communication and problem-solving skills
• Comfortable working in a high-volume call environment
• Basic computer skills and ability to navigate multiple systems

Why Apply?

• Hybrid work schedule providing flexibility
• Opportunity to grow into a long-term, permanent role
• Gain experience within a reputable healthcare organization
• Supportive team environment with training provided
• Benefits include medical, dental, and vision insurance

Pay Details: $18.00 to $20.00 per hour