Customer Service Associate III

Job Title Customer Service Associate III Agency Texas A&M International University Department Bursar's Office Proposed Minimum Salary $14.43 hourly Job Location Laredo, Texas Job Type Staff Job Description Job Summary The Customer Service Associate III, under general supervision, provides general information, administrative support, and customer service to multiple departments, programs or offices. Supervises work of other Customer Service staff. Essential Duties and Responsibilities Supervises daily service area activities. Provides training and advice to other support personnel Serves as an information resource for the department or office. Ensures adherence to policies and procedures within the department or office and assists in the development of office procedures. Oversees records management. Makes recommendations for process improvement or administrative changes. Oversees service delivery for the department or office. Resolves customer problems and complaints. Adds, verifies, retrieves, and changes customer or order information and conducts periodic audits for accuracy. Compiles data to prepare correspondence, forms, reports or other documents. This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned. Minimum Requirements Education - High school diploma. Experience - Five years of related experience. An equivalent combination of education and experience may be considered. Preferred Education and Experience Post Secondary Education - Bachelor's degree preferred. Experience - Providing responsible office/secretarial support and assistance in a higher education setting. Knowledge and Abilities Knowledge of: Word processing, spreadsheet, and database applications. Ability to: Multitask and work cooperatively with others. Strong verbal and written communication skills. Strong customer service skills and detail-oriented. Preferred Knowledge and Experience Advanced knowledge of word processing, spreadsheet and database applications, particularly with Microsoft Office Tools. Bilingual English-Spanish. One to two years of experience in customer service. Experience working with sensitive or confidential information. Licensing / Professional Certification None. Physical Requirements General office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Supervision of Others This position generally does not supervise employees. Other Requirements Evening and weekend work may be required. Position requires on campus, face-to-face interactions. Position requires maintaining a regular schedule of attendance on campus and in the workplace. Salary $14.43 hourly Equal Opportunity/Veterans/Disability Employer. #J-18808-Ljbffr Texas A&M University System