Remote Social Media CX Expert

Your wellbeing matters. Join a company that cares.

GET TO KNOW US

Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company.

*Big news: Gympass is now Wellhub!
We are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey. This transformation reflects our evolution from a “pass for gyms” to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it

here.

THE OPPORTUNITY

We are hiring a

Social Media CX Expert

to our

Customer Experience

team in

Miami !

This team member will be the guardian of our US Social Media CX operation. This person will provide support to users, while sharing knowledge, providing technical support, and escalating threats and opportunities to the leaders, making our social media support more qualified and efficient.

YOUR IMPACT

Manage the incoming social media comments within our Social Media channels to identify customers’ needs and engage with our users in a meaningful way;

Detect brand opportunities, possible crisis, and proactively engage in mentions and conversations about Wellhub on social media (social listening);

Collect and report users feedback on product and services, bringing learnings and insights to leaders,

Help us create reports to be shared with internal stakeholders to improve our product;

Assist in building a cohesive social media strategy to ensure brand relevance and growth;

Ensure our social media tone of voice, knowledge base and success metrics are always relevant and up to date;

Stay up-to-date with social media and digital trends to keep Wellhub ahead of its competitors;

Identify and create playbooks, communications, and other opportunities related to process improvement.

Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

WHO YOU ARE

Previous experience with support on Social Media;

Native English and knowledgeable of US culture and behaviors;

Spanish speaking is a plus;

Deep understanding of Social Media, Review Channels and Community tools, such as Instagram, Twitter, LinkedIn, TikTok, app stores, Google Business, Trustpilot, Better

Business Bureau, and Reddit;

Experience with Google Workspace tools, such as Slides, Docs, and Sheets;

Experience with reports and social listening tools is a plus;

Personal organization and commitment to the team and to Wellhub;

Holistic view of how teams, projects, and decisions impact each other and the company;

Clarity about the threats and opportunities that need to be escalated to leadership;

Excellent oral and written communication (concise and structured);

Ability to share knowledge and influence behavior;

Analytical mindset focused on scalable results;

Ease of solving problems;

Passionate about social media and digital marketing, its behaviors and trends;

Well-informed and aware of what is happening in the world;

Self-taught;

Good relationship with leaders and colleagues and work well in a team.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they dont match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience with support on Social Media are mandatory requirements.

WHAT WE OFFER YOU
We want Wellhubbers to live healthier and happier lives, both in and out of work. That’s why we have a comprehensive Total Rewards approach that encompasses benefits, compensation, and personal growth opportunities within a high-performance, inclusive, and supportive environment.

In New York, California, Colorado, Massachusetts, and Washington, the hourly base salary range for this role is $21.17 - $21.63. The base salary range for other locations may vary. Actual base salary will be dependent on geographic location, relevant experience, skills, qualifications and/or other job-related factors. In addition to base salary, this role may also be eligible to participate in either our annual bonus plan or a sales incentive plan, and our performance-based stock option program.

Were a wellness company that is committed to the health and wellbeing of our employees. Our benefits include:

WELLNESS:

health, dental, vision, and life insurance

FLEXIBLE WORK:

At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home

.

WELLHUB:

We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.

PAID TIME OFF:

It’s important to take time away from work to recharge. Employees receive a minimum of 25 days PTO per year with an additional day for each year of tenure (up to 5) in addition to annual holidays (including an extra holiday on your birthday!)

PAID PARENTAL LEAVE:

Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. We offer 100% paid parental leave to all new parents and extended maternity leave.

CAREER GROWTH:

Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.

CULTURE:

An exciting and supportive atmosphere with ambitious people from around the world! You’ll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day. Find more info on our

careers page!

And to get a glimpse of Life at Wellhub… Follow us on

Instagram

@lifeatwellhub and

LinkedIn

!

Diversity, Equity, and Belonging at Wellhub
We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Questions on how we treat your personal data? See our

Job Applicant Privacy Notice.

LI-HYBRID