Guest Service Representative (3pm-11pm) Best Western Plus La Crescent/La Crosse

Job Description

Job Description

  Front Desk/Guest Service Representative

As a Front Desk Associate, you will be responsible for providing an exceptional guest experience at all times. You will be the first point of contact for our guests and will provide information and assistance throughout their stay. Our Front Desk Associates are the first impression our guests have with our business and it is essential that they create a positive first impression with a professional, energetic, and enthusiastic demeanor in order to provide an exceptional guest experience.

Must be available evenings, weekends and holidays.

The primary responsibility of our Guest Service Representative is to deliver excellent customer service while interacting with guests during the check-in and check-out procedure.

The essential functions of a Guest Service Representative position include:

• Performing the check-in and check-out process 
• Answer all incoming and in-house phone calls
• Assist callers with making and/or changing reservations
• Assist all guests as necessary to ensure a positive experience
• Ability to work while standing for extended periods of time.
• Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction

Candidates must possess the following knowledge, skills, and abilities:

• Great attention to detail
• Excellent knowledge of local attractions and entertainment venues
• Considerable knowledge of computer systems for registration, reservations and backup systems
• Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
• Ability to read, write, speak and understand the English language to communicate with employees and guests
• Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts

BENEFITS : Competitive Wages, PTO, Hotel Discounts, Bonus Plan, holiday pay and much more!

Education/Experience

• Comparable hotel size and scope of experience preferred

Note: Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.