IT Help Desk Support
ICES: Data, Discovery, Better Health
About the Job Do you love tackling tech challenges and helping people solve problems? Are you the go-to person when someone’s computer starts acting up? We’re looking for a passionate, tech-savvy individual to join our IT support team as the first point of contact for our customers. When the phone rings, you’ll be the one who answers — ready to troubleshoot issues, provide clear guidance, and keep systems running smoothly. If a problem needs to be escalated, you’ll hand it off to the next level of support while ensuring the customer experience stays seamless. We want someone who WANTS to come in each day and earn new certifications — someone genuinely excited about learning, growing, and building their IT career. If you’re the type who goes home and still tinkers with PCs just for fun, you’ll fit right in here. We value curiosity, initiative, and a drive to keep improving. We’re all about growth — so if you’re hungry to learn, eager to level up, and ready to kick-start your IT career, this is the perfect place to start. What You’ll Do Be the first point of contact for customers needing technical assistance Troubleshoot basic hardware, software, and network issues Escalate more complex problems to higher-level support when needed Accurately document your work and track support tickets Follow up to make sure customer issues are fully resolved Participate in ongoing training and certification opportunities What We’re Looking For About 1 year of help desk or technical support experience (Equivalent college coursework in IT counts too — tell us about it!) A genuine passion for technology and helping people Strong communication skills and a positive, customer-focused attitude Basic understanding of Windows, macOS, and networking fundamentals A willingness to learn, take training, and grow with our team Why You’ll Love It Here Plenty of opportunities to learn, grow, and earn certifications A supportive, collaborative team that’s got your back Hands‑on experience with a wide range of technologies A chance to build your IT career from the ground up #J-18808-Ljbffr ICES: Data, Discovery, Better Health
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