Front Desk (Concierge) - Still Waters Day and Medical Spa

About Still Waters Established, respected, and growing, Still Waters is a premier medical aesthetics and day spa serving a loyal client base in a vibrant downtown Pensacola location. We’re known for delivering a high-quality, professional, and welcoming experience. The Role You’ll be the first and last impression for every guest. This isn’t just a front desk job. You’ll manage the flow of the spa, keep things running smoothly, and confidently recommend services, packages, and products. It’s a mix of customer service, organization, and sales. If you like being busy, staying organized, and working with people, you’ll do well here. What You’ll Be Doing Guest Experience Welcome guests with a warm, professional approach Manage check-ins, check-outs, and front desk flow Keep the reception and waiting area clean, calm, and organized Support light housekeeping to maintain high standards Scheduling & Communication Answer calls and provide accurate information Schedule appointments efficiently with minimal gaps or errors Coordinate with clinical staff throughout the day Communicate clearly with clients and teammates Sales & Client Engagement Educate guests on services, packages, and products Recommend add-ons and encourage repeat visits Support retail sales and membership conversions Admin Support Maintain accurate, HIPAA‑compliant client records Handle general admin and office organization Use scheduling systems and Microsoft Office tools daily What Good Looks Like Guests feel looked after, not rushed The schedule runs smoothly with minimal mistakes You stay calm during busy periods You take ownership of the front desk You’re comfortable recommending services and driving revenue What We’re Looking For 2+ years in customer service, retail, front desk, or medical office roles (preferred) High school diploma (or equivalent) Retail sales or upselling experience is a strong plus Strong phone manner and communication skills Highly organized with good attention to detail Comfortable using computers and booking systems Professional, polished, and personable Understanding of HIPAA is beneficial Must be eligible to work in the U.S. and able to work on-site Schedule 30–32 hours per week Some evenings (up to 7:45 pm) Some Saturdays required Open availability preferred Additional Info Military spouses are encouraged to apply Not suited to someone balancing a full academic schedule #J-18808-Ljbffr