Retail Merchandising Support Associate, Crabtree Valley Mall - Full Time

Macy's is more than just a store. We're a story that has captivated America for more than 160 years, featuring innovations and traditions, inspiring stores and products, the Macy's 4th of July Fireworks, and the Thanksgiving Day Parade. Those moments make this a special place to work. Job Overview As a Merchandising Colleague – also known as a Front of House Colleague – you play a critical role in delivering a seamless, inspiring in‑store experience. You will execute merchandise movement and placement strategies, enhance the visual appeal of the sales floor, maintain well‑organized and shoppable displays, and ensure that pricing and promotional signage is accurate and up to date. Key Responsibilities Maintain a clean, organized, and prepared sales floor each day. Update mannequins, reset floor layouts, and align displays with company directives. Offer a warm welcome to customers, create friendly conversations, and listen to their needs. Provide expert guidance on products and help customers make informed choices. Replenish merchandise, recover the floor and fitting rooms, and support merchandise moves. Share the loyalty program benefits and ensure customers finish their experience with a sincere thank‑you. Collaborate with teammates and cross‑department colleagues to support sales goals and a culture of hospitality. Use point‑of‑sale technology and digital tools to streamline transactions and enhance the shopping experience. Meet daily sales goal challenges. Qualifications Flexible availability, including days, evenings, weekends, and holidays, with reliable attendance and punctuality. Strong communication skills with customers, co‑workers, and supervisors. Ability to read and understand employment policies and safety procedures in English. Capability to build connections with customers and contribute to sales initiatives. Knowledge of store products and the ability to provide expert guidance to customers. Ability to open credit accounts and share loyalty benefits with new customers. Proficiency in using point‑of‑sale technology and other digital tools. Collaborative mindset, working seamlessly with colleagues at all levels. Essential Physical Requirements Talking, lifting, constant moving, standing, and reaching with arms and hands. Standing for at least two consecutive hours, lifting up to 50 lbs, stooping, kneeling, crouching, climbing ladders, and reaching above eye level. Requires clear, color, depth, and focus vision. Frequent use of computers, handheld equipment, and cash registers to process transactions. Schedule & Hours Full‑time colleagues are typically scheduled to work 30 or more hours per week, while part‑time colleagues are scheduled 12–24 hours per week. All schedules include weekend shifts. Hours depend on business needs and colleague availability. Information about hours required for benefit eligibility can be found at Benefits Competitive pay and benefits. Comprehensive health and wellness coverage and a 401(k) match. Paid time off and eight paid holidays. Continuous learning and leadership development. Employee Resource Groups and volunteer opportunities. Merchandise discounts. Performance‑based incentives and annual merit reviews. Employee Assistance Program with mental health counseling and legal/financial advice. Additional benefit details are available at About Us Macy's offers unique opportunities to be part of memorable moments in people's lives, from helping a customer find the perfect gift to enhancing the online shopping experience, purchasing in‑style merchandise, and even designing a balloon for the Thanksgiving Day Parade. This job description is not all inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. #J-18808-Ljbffr Macy's