Director Of Mortgage Operations

Job Description

Job Description

Director of Mortgage Operations: Owner's Right Hand (Remote, Central/Eastern hours)

We're McGowan Mortgages. We're a fast-growing mortgage team that runs on systems, automation, and a tight crew. We close purchase, refinance, DSCR, Non-QM, and HELOC loans in multiple states.

The role. Our owner is still the final word on too many files. Today he jumps in on structure decisions, client explanations that didn't land, and clients who are frustrated or shopping us. We're hiring the person who takes that off his plate for good. You'll own complex files end to end: diagnose the problem, make the call, and explain it to the borrower and realtor so it actually lands. The business should run at full speed when the owner is at an event or out of the office.

Pay: $75,000–$95,000 base plus performance bonus, depending on experience. Remote, with Central/Eastern hours.

$75,000 - $95,000 yearly

• Oversee cross-functional teams to meet project goals and milestones
• Direct the analysis of performance metrics to find improvement needs and achieve results
• Oversee processes to maintain compliance with industry standards and regulations
• Develop strategies to improve operational efficiency and scalability
• Lead the process of aligning operational goals with business objectives by engaging with department heads

• Complex-file decisions: structure, program fit, conditions, DTI/funds problems, and escalations
• Client and realtor "put out the fire" conversations, from tough news to rate shopping and objections, turned into retained loans
• Day-to-day leadership of our LOAs and processors: priorities, coaching, accountability
• Spotting a problem before the client feels it, and fixing the process behind it

• Certification in Six Sigma or Project Management is desirable
• Five or more years leading operations management
• Understanding of ERP systems or similar platforms is a plus
• Degree in Business Administration, Operations Management, or a similar discipline
• Proven skills in leadership and managing team dynamics

• 5+ years in mortgage: senior LO, ops manager, or senior processor/underwriter who has also sold
• Deep in agency (Conv/FHA/VA) guidelines, plus working knowledge of Non-QM/DSCR
• A calm, clear communicator who can make a confused borrower say "that makes sense"
• Decisive and resourceful. You don't need permission to solve a problem
• NMLS licensing required

McGowan Mortgages is building a culture that would make this your long-term home in the mortgage business. We were awarded #1 Mortgage Company in Kansas City in 2023 and 2024 by putting time, effort, and resources into building the best possible team model there is.

This has also allowed me to become the #1 Loan Officer at the largest Mortgage Broker in the country - NEXA Mortgage.

We maintain a high standard of excellence to clients, which maintains stability for team members in such an unstable mortgage market these days.

We have built our business around a reputation known for top-notch service and the widest variety of loan options, which allows clients and Realtors to trust that we are the best fit for their home loans.