Customer Service Representative

Is your current company not delivering on its promises? Looking for an opportunity to grow via industry training and certifications but waiting in vain? Be sure to join the Trenchless Today team and bring your can‑do attitude! What You Need to Know About Trenchless Today A family‑owned and operated business, our team has over 40 years of combined experience in the pipe rehabilitation industry. During that time, we have embraced trenchless technology and have since been performing (no‑dig) pipe replacement. As we are family‑oriented and goals driven, we have made it our mission to provide only the highest level of service. Additionally, we understand the importance of providing immediate attention when a property is having issues that require our unique expertise, which is why we ensure a prompt response. Be Part of Our Crew Our locally owned and operated pipe lining company serves all types of businesses in Albany and the nearby areas. We are composed of certified installers and we are looking for individuals who have what it takes to continue upholding our reputation for quality work. Customer Service Representative Customer Service Representative Clifton Park, NY Customer Service Representative On‑site | Clifton Park, NY $20/hour | Full‑time Who We Are: Trenchless Today is a pipe rehabilitation company specializing in innovative infrastructure repair. We believe that growth is not just about increasing numbers but also about creating opportunities. Over the past few years, we’ve expanded our reach, improved our processes, and welcomed top talent, all while staying true to our core values. As a growing company, we are excited to continue this journey and are looking for passionate, driven individuals to help us shape the future. Our growth means more opportunities for career development, new challenges to tackle, and the chance to be part of a dynamic, forward thinking team. We are looking to hire someone that has a background in Customer Service. An individual that thrives on building relationships over the phone, with strong attention to detail, organizational, and time management skills is a great candidate for this position. If you’re ready to grow with us and make an impact, we’d love to hear from you. You’ll Thrive Here If You:

• Take ownership and initiative—you see a problem and solve it
• Enjoy helping others and go beyond the job description when needed
• Are known for being reliable, ethical, and accountable
• Move fast, stay organized, and never say “that’s not my job”
• Are driven, customer‑focused, and know how to turn inquiries into scheduled service

This Job Isn’t for You If:

• You prefer quiet, isolated work with little human interaction
• You’re uncomfortable with digital tools—we’re a paperless operation!

About the Role: As a Customer Service Representative at Trenchless Today, you’ll be the first point of contact for our customers—helping them with service information, answering questions, booking appointments, and resolving concerns efficiently and with care. This role is perfect for someone who is organized, solutions‑focused, and takes pride in representing a company with professionalism and empathy. What You’ll Do: Handle a high volume of inbound and outbound calls with professionalism Identify customer needs and deliver effective solutions Build strong, trusting relationships through open communication Use internal systems to provide accurate information and document interactions Achieve performance targets including sales goals and call handling metrics Collaborate with team members to continuously improve customer satisfaction Adapt to changing customer demands and priorities quickly What We’re Looking For: Friendly, respectful, and patient attitude—always Flexibility to work shifts between 5:00 AM – 9:30 PM, including weekends At least 1 year of sales or customer support experience Strong phone presence and excellent listening skills Comfort with computer systems and ability to navigate software quickly Ability to type at least 40 WPM Strong written and verbal communication skills Solid reading comprehension and basic math ability Ability to multitask and adapt to different personalities and situations Willingness to take on additional tasks as needed Able to pass a pre‑employment drug test (excluding THC) and background check Must be legally eligible to work in the U.S. Employer paid Medical, Dental, and Vision Insurance 401(k) with company match Paid Time Off Growth and Promotion Opportunities Company Swag & Team Bonding Events Join a team that values integrity, hustle, and heart. Apply today and become part of the Trenchless Today team! Details Location: Clifton Park, NY Employment Type: Full‑Time Salary: $20 - $20 per hour Skill Level: Associate Share This Job #J-18808-Ljbffr Trenchless Today LLC.