Team Lead - Account Management, Scaled

Team Lead - Account Management, Scaled

Chicago

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

About the team

Our Account Management team in Chicago provides the best experience to our portfolio of North American mid-sized, fast-growth digital and e-commerce merchants. We achieve this using a pooled Account Management approach focusing on operational efficiency, data-driven optimization, and proactivity. We regularly reach out to our merchants to identify additional service opportunities such as global expansion, advanced fraud management, or revenue optimization features (e.g., authorization rate tuning, recurring billing features).

With a strategic mindset and a hands-on approach, this team drives growth, expansion, and retention in our North American portfolio as we scale our merchant base efficiently.

Examples of your team's responsibilities:

• Build strong, scalable relationships with digital-first merchants.
• Drive commercial growth and uncover expansion opportunities within existing accounts.
• Accelerate product adoption
• Consult and train key stakeholder tech and commercial teams.
• Manage time-sensitive, cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment.

What you'll do

As the Team Lead - Account Management, Scaled, your role and responsibilities will include:

• Team management: You will inherit an established, diverse team of digital-focused AMs with tenures ranging from onboarding rookies to seasoned Adyen veterans. You will coach, support, balance workload, and keep the work fair and fun. You'll create an inspiring, collaborative environment with open communication and a strong feedback culture.
• Commercial target ownership and delivery: Targets are annual and achieved at a team level, ensuring each member contributes via smart, proactive, data-driven outreach.
• Drive scalability initiatives and projects: Together with other global AM Leads, strengthen efforts towards automation, smarter usage of commercial tools (Gainsight, Salesforce), and "Account Management at scale" to handle an increasing volume of merchants efficiently.
• Lead the day-to-day: Step in when needed, whether on operational digital payment complexities, merchant escalation calls, or critical commercial negotiations.
• Align and collaborate with internal teams: Work closely with Marketing, Sales, Product, Technical Support, and Operations to provide outstanding customer experiences and feedback loops.

Who you are

• 5+ years of experience in a customer-facing B2B role, preferably Account Management, Customer Success, and/or Sales within the FinTech, SaaS, or E-commerce industries.
• Team leadership experience is a plus, but experience in mentoring, coaching, or developing a team with mixed tenures is equally valued.
• You have owned commercial targets: proven commercial edge, strong negotiation skills, good judgment, and consultative acumen.
• Strong leadership and interpersonal skills: you listen, show empathy, communicate effectively, and can motivate a team to hit individual and collective goals.
• Fluent in English; excellent communication and presentation skills are a must.
• You bring positive energy, and you're not afraid to use humor to keep the work enjoyable and the team connected.
• You like thinking big picture and at scaleyou want to find ways to serve more merchants effectively without simply adding headcount.
• You have a genuine interest in and technical aptitude for digital payments, subscription models, API-driven architectures, and the wider FinTech space.
• You understand the importance of DEI and actively integrate it into your decision-making.

Please note: This role is a full-time position, based in our Chicago office (hybrid 3 days per week onsite).

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What's next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Don't be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.