Mechanical Claims Analyst

Mechanical Claims AnalystAxiom is looking for a full-time Mechanical Claims Analyst II to handle auto repair claims. In this role, you will be responsible for evaluating and processing claims. You will serve as the main point of contact for dealers and customers, by answering and resolving questions regarding claim coverage. The ideal candidate will possess automotive technical knowledge, problem-solving and organizational skills, as well as a dedication to providing excellent customer service. The analyst will play a critical role in maintaining our reputation of honesty, fairness, and excellence by combining exceptional customer service with automotive expertise to assist our dealers and customers.Job ResponsibilitiesProcess automobile, RV, and powersports repair claims in accordance with Axiom policies and proceduresUse your automotive excellence to confirm the customer's concern, cause, and correction, which is prepared by the shopEnsure that all inbound calls are answered and resolved in accordance with expected performance metricsRespond to and resolve questions and issues from customers, service advisors, and dealers in a timely and professional mannerGuide customers and repair facilities through the claim process and communicate the information needed to process the claim efficientlyDocument all interactions with customers, service advisors, dealers, inspection reports, verifications, research, and other claims-related informationAdjudicate claims efficiently by reviewing and verifying estimates submitted by the repair facility, evaluate contract coverage to determine claims eligibility, order inspections if required, and request any additional information that is needed to process the claimEscalate issues to a supervisor, as neededEnsure compliance with applicable laws and regulationsMaintain a comprehensive understanding of Axiom's products, systems, and applicationsOther duties as assignedQualificationsHigh School Diploma or equivalentMinimum 2 years of automotive experienceProficient use of Microsoft and web-based applicationsFamiliarity with All data, Mitchell Pro-demand, Factory labor time and other labor guidesAbility to think creatively and to analyze and solve problems effectivelyDetail-oriented with excellent time management skills and punctualityStrong, effective written communication skills via the Claims documents, email, chat messenger, etc.Strong, effective verbal communication skills with the ability to answer all calls in a timely manner from customers, dealerships, etc.Ability to work independently as well as working as part of a team, in a fast-paced environmentAbility to work a variety of shifts between Monday through Friday (7 am – 6 pm with a one-hour lunch) and the ability to work a rotation schedule on SaturdaysPreferred QualificationsUnderstanding of service contractsASE CertificationWhat you'll love about AxiomComprehensive Benefits Package that includes Medical, Dental, Vision & Ancillary Policies401K Retirement Plan with a 5% company matchPaid Time Off Accrual Plan starting with 15 days for new hires' first two years of servicePaid Holidays & Floating HolidaysCasual Dress CodeFree Roadside AssistanceEducation ReimbursementChildcare ReimbursementPaid Parental LeaveCareer advancement opportunitiesCompany Sponsored Outings