Network Engineer

Job Description

Job Description

About MCU:

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Our Mission:

To help hard-working New Yorkers build better tomorrows

Our Vision:

Be New York's most loved financial institution by helping our members build their best financial futures

Overview: 

  The Network Engineer plays an important hands-on technical role in supporting and maintaining MCU’s Network ecosystem inclusive of Remote sites, Branch Offices, Corporate Office and Data Centers. The Network Engineer works closely with various Information Technology teams to resolve technical issues, support business operations, and contribute to technology initiatives. This position serves as a frontline technical resource, ensuring that IT infrastructure operates efficiently, reliably and securely.

Responsibilities :

Specific duties include, but are not limited to, the following:

• Assist with the installation and troubleshooting of network devices.
• Verify network connectivity and diagnose basic network performance issues.
• Support wired and wireless network deployments.
• Assist with structured cabling installations, cable management and break/fix wiring.

• Install, configure, and update operating systems and business applications as required.
• Apply patches, updates, and security configurations as directed.
• Support enterprise software deployment initiatives.
• Provide professional, courteous, and effective support to employees and members.
• Communicate technical information in a clear and understandable manner.
• Maintain a customer-focused approach while resolving technical issues.

• Create and maintain accurate service records, supporting documentation and troubleshooting steps.
• Assist with maintaining IT inventory and asset tracking systems.
• Prepare status updates and reports as requested.

• Follow organizational IT security policies and procedures.
• Identify and report potential security risks or vulnerabilities.
• Support compliance with company standards and regulatory requirements as directed.
• Perform other duties as assigned and special projects as requested.

Requirements :

• This role requires daily travel within New York Metro area, and surrounding locations.
• Minimum 3 years of experience in a similar IT related role.
• 24x7 Support, Nights, Holiday and Weekends as required.

• Knowledge of network device operating systems, Microsoft Windows operating systems. Microsoft Office applications, Computer hardware and peripherals. Mobile device support.
• TCP/IP networking concepts, Network fundamentals, Basic cybersecurity practice.
• Ability to prioritize and manage multiple tasks in a fast-paced environment. 
• Working knowledge of TCP/IP networking (IP addressing, DNS, DHCP, etc.)
• Exposure to server rooms, telecommunications closets, and technical workspaces.
• Ability to lift and carry equipment weighing up to 50 pounds.
• Ability to bend, kneel, climb short ladders, and work in confined spaces when necessary.
• Ability to stand and walk for extended periods. 
• Strong diagnostic and technical troubleshooting abilities.
• Takes ownership of support tasks and ensures completion.
• Works cooperatively with IT team members and stakeholders.
• Learns and applies new technologies and procedures quickly.

Why you'll be a good fit:

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following

Results - We are passionate about winning.

Agility - We proactively anticipate, respond and pivot to ensure MCU wins.

Integrity - We operate with the highest ethical standards and highest degree of honesty.

Belonging - We cultivate a culture of inclusion and teamwork.