Revenue Cycle Engagement Leader

Role Description

The Revenue Cycle Engagement Leader is a hands-on, deeply engaged operator who owns the success of their client engagements end-to-end. This is not a role for someone who views leadership as delegating tasks and monitoring status reports. We are looking for a leader who lives inside the work–who reads the data daily, anticipates problems before they surface on a client call, and drives solutions with urgency, precision, and grace.

The ideal candidate combines elite analytical capability with deep Acute Care & Ambulatory (Technical & Professional Claims) Revenue Cycle expertise and the executive presence to stand in front of demanding client stakeholders and answer any question put to them. They remain composed and solution-oriented under pressure, absorb difficult client feedback without losing momentum, and consistently convert challenges into measurable results. They lead from the front–inspiring their team, modeling the standard, and holding the line on performance every day.

This role reports directly to the Vice President of Acute Care Services. As a member of the Infinx Management Team, the Engagement Leader owns the daily operational health of their assigned clients and leads weekly executive-level meetings with client stakeholders, delivering credible status updates, escalating risks proactively, and presenting a clear, data-driven view of performance, root causes, and forward plans.

Location: Remote

Job Responsibilities

• Own the full operational relationship for assigned clients–performance, communication, issue resolution, and strategic direction
• Lead and inspire a team of coders, billers, collectors, and payment posters, driving daily accountability and measurable performance improvement
• Manage AR and denials to consistently meet or exceed contractual SLAs, intervening personally when trends move in the wrong direction
• Proactively monitor daily workflow, productivity, and quality metrics; identify deviations early and implement corrective action immediately–before they become client-visible issues
• Design, refine, and execute client-specific processes and workflows that scale with volume and hold up under audit
• Build and deliver executive-level reporting and dashboards that tell a clear story: what is happening, why, and what is being done about it
• Lead weekly client executive meetings with formal agendas, polished presentations, and the analytical depth to answer any question asked–including unfriendly ones
• Develop ad-hoc analyses and presentations that respond to client questions accurately, professionally, and on short timelines
• Partner with internal teams, such as operations, technology, product, and client success, to remove barriers and accelerate solutions
• Represent Infinx on corporate projects and initiatives that extend beyond the assigned book of business
• Support new client expansion, implementation, and go-live activity
• Mentor, coach, and develop team members; manage performance directly and constructively
• Maintain full compliance with HIPAA and all client confidentiality obligations
• Do what it takes to deliver–including non-standard hours when the situation requires it
• Other duties as assigned

Core Competencies

• Hands-on ownership: Treats every client engagement as their own business.
• Anticipatory problem-solving: Spots leading indicators of trouble and acts on them before they escalate.
• Deep domain expertise: Commands a working knowledge of acute care hospital revenue cycle operations.
• Payer fluency: Expert-level understanding of Medicare, Medicaid, and commercial payer behavior.
• Analytical rigor: Uses revenue cycle data to drive decisions.
• Executive presence under pressure: Presents with clarity and confidence to demanding stakeholders.
• Strategic thinking: Understands the correlation between staffing, productivity, and the client's bottom line.
• Process discipline: Creates and implements process improvements that lift performance.
• Communication and de-escalation: Communicates flawlessly and de-escalates conflicts professionally.
• Adaptability: Adjusts to shifts in direction and executes through change without losing momentum.
• Team leadership: Inspires and develops remote staff in a high-volume environment.

Requirements

• Bachelor's degree from an accredited college or university preferred
• 5-7 years of experience managing back-end revenue cycle teams in a hospital or healthcare outsourcing environment
• Certified Revenue Cycle Representative (CRCR) or equivalent industry certification preferred
• Lean Six Sigma training and prior continuous improvement experience preferred
• Prior P&L or client-account ownership experience preferred
• Experience presenting to hospital CFOs, VPs of Revenue Cycle, or equivalent executive stakeholders preferred
• Demonstrated hands-on leadership of client engagements
• Deep working knowledge of acute care EHR systems, including Epic, Cerner, Meditech, and CPSI
• Strong analytics and data-driven decision-making skills
• Proficiency with Excel at an advanced level
• Expert-level PowerPoint and executive presentation skills
• Proved track record of identifying cashflow risks early and executing corrective plans
• Experience leading and developing remote teams in a contact-center-style production environment
• Outstanding organization and time management
• Willingness to work beyond standard hours when client situations require it

Benefits

• Access to a 401(k) Retirement Savings Plan
• Comprehensive Medical, Dental, and Vision Coverage
• Paid Time Off
• Paid Holidays
• Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services