Head OF Product

Head of Product, Intelligence

About the Company

Popular provider of help desk software

Industry
Internet

Type
Privately Held, VC-backed

Founded
2011

Employees
51-200

Funding
$11-$25 million

Categories

• Information Technology & Services
• Technology
• Internet
• CRM
• Customer Service
• Customer Support Tools
• Group Email
• Email
• Finance
• Software

Specialties

• web applications
• email
• cloud
• and help desk
• help desk
• customer support
• customer service
• shared inbox
• knowledge base
• live chat
• and customer experience

Business Classifications

• SAAS
• B2B

About the Role

The Company is seeking a Head of Product for its Intelligence group, a pivotal role in the evolution of AI-powered customer support. The successful candidate will be responsible for the end-to-end management of the Intelligence product group, including setting the vision, strategy, and roadmap for the Agent and Signal product lines. This role demands a leader who can drive the product development process, from ideation to monetization, and who is adept at balancing technical complexity with commercial viability. The Head of Product will be at the forefront of the company's mission to build AI that enhances the customer experience, with a focus on autonomous actions and analysis that meet the high standards of the company's diverse client base. Applicants for the Head of Product role at the company should have a proven track record in growing and monetizing AI-powered products, with a strong understanding of the B2B SaaS landscape. The role requires a strategic thinker who is also hands-on, capable of leading a team of product managers and working closely with engineers to ensure the technical feasibility of product decisions. The ideal candidate will be data-driven, technically fluent, and have a deep understanding of AI tools and their application in product development. Excellent communication skills are essential, as is the ability to embody the company's values of craft, progress, and ownership. The Head of Product will be a key player in a fully remote, global team, and must be prepared to take on the challenge of redefining customer support in an AI-native world.

Hiring Manager Title
Chief Product Officer

Functions

• Product Management