Program Manager, Department Relationship Success

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good! Job Description: Joining the American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are outside of work as much as what you do at work. Where Your Career is a Force for Good! We are seeking a professional, detail-oriented, and enthusiastic Program Manager to join the Department Relationship Success team or National Volunteer Services. This position will support volunteer engagement and mobilization in SAF, ISD and Corporate departments. This is a fully remote position and can be located anywhere in the USA. WHAT YOU NEED TO KNOW The Department Relationship Success (DRS) team is seeking a Program Manager to support volunteer workforce engagement across SAF/ISD and Corporate Departments. This position serves as the primary relationship manager for an assigned portfolio of departments, partnering with program managers, business leads, and stakeholders to help departments effectively engage volunteers in support of mission objectives. The Program Manager provides consultation, coordination, and operational support. They help departments identify workforce needs, develop recruitment approaches, navigate volunteer systems and processes, support onboarding and engagement activities, and connect stakeholders with the resources needed to successfully utilize volunteers. Success in this role is built on strong relationships, responsiveness, collaboration, and consistent execution. WHERE YOUR CAREER IS A FORCE FOR GOOD (Responsibilities) Serve as the primary point of contact and relationship manager for an assigned portfolio of SAF/ISD and Corporate Departments. Build and maintain strong working relationships with program managers, department stakeholders, Volunteer Services teams, volunteer leaders, and cross-functional partners. Consult with departments to identify workforce needs and determine appropriate volunteer engagement and recruitment strategies. Support departments in implementing recruitment plans, promoting opportunities, and navigating volunteer workforce processes. Coordinate communications, meetings, briefings, presentations, and stakeholder updates. Manage and support Volunteer Connection activities, including position management, reporting, recruitment workflows, and volunteer engagement processes. Provide guidance on volunteer workforce policies, processes, and best practices. Support volunteer leaders and volunteer teams that sustain enterprise and global volunteer positions. Pull, analyze, and interpret volunteer workforce data to support decision-making and workforce discussions. Develop reports, dashboards, presentations, briefing materials, and leadership updates. Monitor workforce trends, volunteer vacancies, recruitment activity, and engagement metrics across assigned departments. Partner with stakeholders to address challenges, identify opportunities, and improve volunteer utilization. Support enterprise initiatives, strategic projects, and other Department Relationship Success priorities. WHAT YOU NEED TO SUCCEED: (Qualifications) Education: Bachelor's degree or equivalent combination of education and related experience required. Experience: Minimum 5 years of related experience or equivalent combination of education and related experience required. Management Experience: N/A Skills & Abilities: Demonstrate in-depth knowledge of program or service and ability in creating presentations and developing training modules. Excellent oral and communication skills, including training and presentations. Excellent interpersonal, verbal and written communication skills. Develop project plans, budgets, and strategies to achieve organizational goals. Demonstrated analytical and decision-making skills to develop creative processes for continuous program or service improvements. Intermediate-level proficiency with MS Office software, including Word, Excel, PowerPoint, and Outlook. Ability to work on a team. Travel: travel is minimal: 2-3 in-person meetings per year. * A combination of the candidate's education and general experience satisfies the requirements, so long as the total years equate to the description's minimum education and general experience years combined (Management experience cannot be substituted). WHAT WILL GIVE YOU THE COMPETITIVE EDGE: Relationship builder who is comfortable working directly with program managers and department stakeholders. Strong executor who can move multiple initiatives forward simultaneously. Customer service-oriented and highly responsive. Skilled in navigating ambiguity and finding practical solutions. Comfortable translating workforce needs into actionable plans and support activities. Able to balance strategic conversations with day-to-day operational execution. SALARY INFORMATION: The salary range for this position is $81,000- $93,000. Note that American Red Cross salaries are aligned with the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary include your specific skills, the number of years of experience you have, and comparisons to other employees already in this role. BENEFITS FOR YOU: Medical, Dental, and Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting at 15 days a year; based on the type of job and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401K with up to 6% match Paid Family Leave, Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations. Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights #J-18808-Ljbffr American Red Cross