Payroll Office Specialist (NE S SEIU 925 Non Supv)

Overview Finance, Planning, and Budgeting (FPB) has an outstanding opportunity for a Payroll Office Specialist (Payroll Office Specialist NE S SEIU Non Supv) to join their team. Key Responsibilities Payment Adjustments and Corrections (60%) Overpayment recovery, including reporting and coordination with external collection agencies Retroactive payments Payment adjustments Final payments Time entry and corrections Provide guidance on payroll transactional processes, including payroll inputs and voluntary deductions Customer Service (20%) Coordinate with internal partners to resolve escalated inquiries Utilize UW Connect to facilitate management of inquiries/issues in accordance with established protocols Support periodic Workday update cycles, including payroll testing Collaborate across Payroll, UW Benefits and HCM to ensure timely resolution of complex issues Knowledge, Training & Compliance (20%) Support payroll knowledge‑management processes, including updates to the internal knowledge repository (Wiki, etc.) Support payroll training activities, including development, delivery, and verification of training content Contribute to internal control development and management reporting aligned with state and federal tax regulations Identify and escalate process‑improvement opportunities to deliver enhanced customer services to the organization Performance Standards (Applies to All Responsibilities) Complete assigned payroll transactions accurately and on schedule Maintain a strong customer‑service environment through collaboration and clear communication Perform related duties as assigned Required Qualifications Applicants must meet the minimum qualifications and may also possess additional qualifications. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration. Minimum Qualifications A Bachelor’s Degree in accounting, business administration, computer science, economics, or a closely related field that includes thirty quarter hours or twenty semester hours of college‑level accounting courses Three years of experience working in a payroll‑related role, including working knowledge of key payroll transactional processes, accounting standards, and taxation requirements Two years of working experience processing transactions in the payroll domain Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements Preferred Qualifications Experience providing excellent customer service to a wide range of customers Experience providing service to a diverse group of customers; ability to exhibit a high degree of respect for diversity in customer base Experience resolving complex inquiries and exhibiting efficient performance during high‑volume timeframes Ability to learn broad scope of Payroll/Finance/HR content in order to provide excellent customer service Ability to communicate clearly, in writing and verbally, to a broad, diverse audience Ability to quickly learn new software systems Demonstrated excellent written/oral communication skills, technical documentation skills, user liaison skills, and personal interaction abilities Compensation & Benefits Pay Range Minimum: $57,252.00 annual Maximum: $76,992.00 annual Other compensation and benefit details can be found at University of Washington Benefits . Position Details Shift: First Shift (United States of America) Regular position Full‑Time Equivalent: 100.00% Union/Bargaining Unit: SEIU Local 925 Nonsupervisory About the Team Finance, Planning, and Budgeting (FPB) encompasses the major central financial, planning, analytical, and budgeting functions for the University of Washington. Compliance The University of Washington is an equal opportunity employer. Applicants are considered without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status, consistent with UW Executive Order No. 81. Applicants may be required to disclose any substantiated findings or current investigations related to sexual misconduct at current or past employment, as required under Washington state law. #J-18808-Ljbffr University of Washington