Account Manager - Key Accounts

Job Description

Job Description

About ISC

Established in 1971, ISC began building custom power cables & assemblies for Gateway, Kingston, and Xerox. With over 50 years of manufacturing experience, ISC is capable of meeting tight deadlines and changing forecasts while maintaining quality. Our products are in use worldwide in commercial and military aircraft, lifesaving medical devices, weapon systems, inflight entertainment, power systems, and countless commercial, industrial & computer applications. Our facility is environmentally controlled, engineered for manufacturing flexibility, includes dedicated assembly labs for isolated program management, and a cleanroom facility. With dedicated professionals and assemblers regularly operating two full shifts, ISC operates with the most current high-speed tooling, material handling, and test equipment.

Job Overview

The Account Manager (AM)  owns execution of customer programs across the full quote-to-cash lifecycle for assigned accounts. This role serves as the primary point of contact and customer advocate while driving internal coordination to ensure on-time delivery, margin performance, and overall program success.

This is a hands-on, operations-focused role within a fast-paced contract manufacturing environment. The Account Manager operates with a high level of ownership and accountability, partnering closely with Sales, Operations, Engineering, Sourcing, Accounting, and Customer Experience to successfully execute both new and existing programs. Success in this role requires direct involvement in customer communication, production coordination, scheduling, and order execution

What You'll Do:

Customer Ownership

• Serve as the primary point of contact and advocate for assigned customer accounts 
• Build and maintain strong, long-term customer relationships 
• Lead customer communications including meetings, calls, and periodic site visits 

Program & Order Execution

• Own execution of customer accounts through the full quote-to-cash lifecycle, from initial quotation through shipment and cash collection 
• Support onboarding of new customers and new programs, ensuring successful launch and internal alignment 
• Provide proactive order status updates, delivery schedules, and open order reporting to customers 
• Drive on-time delivery performance across assigned accounts 

Cross-Functional Coordination

• Collaborate with Sales, Operations, Engineering, Manufacturing, Purchasing, Accounting, and Customer Experience to meet customer requirements 
• Coordinate manufacturability, feasibility, and delivery commitments with internal teams 
• Drive accountability and clear communication across cross-functional stakeholders 

Commercial & Pricing Management

• Manage RFQs, re-quotes, and ongoing pricing activities 
• Coordinate material costs, labor inputs, and pricing updates with internal teams 
• Support margin performance through effective pricing and cost awareness 

Planning & Forecasting

• Manage customer forecasts, blanket orders, and Kanban programs 
• Coordinate material pipelines and demand changes with Supply Chain and Production teams 
• Support alignment between customer demand and internal production planning 

Issue Resolution & Continuous Improvement

• Proactively identify and resolve delivery, quality, or supply chain issues impacting customer commitments 
• Manage customer escalations and drive timely resolution 
• Track quote outcomes, including closed-lost business, and provide feedback to support continuous improvement 

Systems & Reporting

• Utilize ERP/MRP systems to track orders, forecasts, and account performance 
• Provide customer forecasts and sales-related reporting to Sales Leadership 
• Maintain accurate documentation of customer requirements and program details 

Additional Responsibilities

• Perform other duties as required to support business needs

Must-Have Qualifications:

• High school diploma or equivalent required
• 2+ years of customer-facing experience within a domestic manufacturing environment, preferably in aerospace, defense, electronics, cable assembly, or a related industry
• Hands-on experience managing RFQs, quotes, pricing, and customer requirements within a manufacturing environment
• Demonstrated experience managing the quote-to-cash process from RFQ/quote through order entry, production, fulfillment, invoicing, and issue resolution
• Direct experience using an ERP/MRP system to manage customer orders and support the quote-to-cash process
• Experience managing customer orders, delivery schedules, forecasts, and open order reporting
• Experience coordinating cross-functionally with production, planning, purchasing, engineering, and/or supply chain teams
• Experience handling delivery expedites, schedule changes, or supply chain-related issues
• Ability to manage competing priorities in a fast-paced manufacturing environment while maintaining strong attention to detail
• Strong communication, organization, and problem-solving skills
• Proficiency in Microsoft Excel, Outlook, Word, and PowerPoint

Bonus Points If You Have:

• Experience in contract manufacturing, cable/harness assembly, electromechanical assembly, or molding environments
• Aerospace & Defense industry experience
• Experience supporting high-mix / low-volume manufacturing environments
• Familiarity with Kanban programs, blanket orders, or customer forecasting processes

Compensation Range:

$70,000 - $90,000/year + bonus

We are committed to a high-performance culture of ownership, responsibility, and accountability, which will lead to breakthrough results in service for our customers and highly motivated employees.

ISC is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected characteristic under applicable law.

Export Control Requirements (ITAR):  This position requires access to controlled technical data. In accordance with the International Traffic in Arms Regulations, applicants must be a “U.S. Person,” which includes U.S. citizens, lawful permanent residents (green card holders), refugees, or asylees, or otherwise be eligible to obtain required export authorizations.