Data Operations Associate

Data Operations Associate Location: This role will be remote in the continental United States, Alaska, or Hawaii Reports to: Donor Systems Manager Eligibility: Authorization to work for any employer in the United States is required. The Trevor Project will not sponsor a work visa for this role Classification: Nonexempt Full Time Union Role: Yes Starting Salary Range: $30/hr - $31/hr Summary This role will be a key technical resource supporting The Trevor Project's donor systems and revenue channels. The Data Operations Associate is responsible for the health, integrity, and flow of fundraising data, primarily through maintaining data synchronization processes, developing reporting, and managing third‑party integrations essential for revenue operations. This position ensures accurate and timely data is available to inform fundraising strategy and donor relations. Roles and Responsibilities Manage and execute data syncs and ETL processes between the primary CRM (e.g., Salesforce) and various third‑party revenue channels, ensuring data consistency and accuracy (DSAI, Direct Mail, NCOA) Develop, maintain, and execute reports and data extracts to support finance, development, and marketing teams for reconciliation, campaign analysis, and list generation. Be the main point of contact for data requests from the advancement team and channel leaders. Provide first‑line technical troubleshooting and resolution for data integrity issues, system errors, and integration failures across donor systems. Handle duplicate merges, regular data updates and answering basic system questions. Configure efficient ways to batch data into Salesforce when integration is not possible or to disaggregate third‑party data flows. Administer and configure donor‑facing technology platforms and internal CRM settings (e.g., user profiles, custom objects, validation rules) in partnership with the development and technology teams. Work closely with revenue teams and marketing and content on all systems support. Maintain comprehensive documentation of all data flows, system integrations, reporting processes, and data quality standards. Work, communicate, and collaborate effectively with others. Demonstrate attention to detail and accuracy in all work. Demonstrate a commitment to fostering and maintaining an environment of belonging. Minimum Qualifications Proficiency in: Administration and data management of a major CRM platform (e.g., Salesforce NPSP, Raiser’s Edge, Dynamics). Working with data querying languages or tools (e.g., SQL, SOQL, or advanced Excel/Google Sheets functions) for data extraction and manipulation. Experience with data integration or ETL tools (e.g., Mulesoft, Zapier, Informatica) to connect disparate systems. Spoken and written English. Demonstrate successful planning and problem‑solving skills, including multitasking and working well within tight timelines. Benefits Comprehensive health coverage, including plans that support various gender affirmation care needs. Mental health resources, with access to virtual care and a variety of in and out of network options for support. 403(b) retirement plan with a 3% employer match, vesting over three years. Generous paid time off and company holidays to rest and recharge. Employee Assistance Program (EAP) offering confidential emotional support, work‑life solutions, financial and legal guidance, and online resources. Remote work flexibility from anywhere in the continental U.S., Alaska, or Hawaii – with provided technology, a home office setup reimbursement, and a monthly internet reimbursement. Equal Opportunity The Trevor Project provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law or policy. The Trevor Project complies with all applicable laws regarding equal opportunity in employment. Union This is a union position. The Trevor Project recently voluntarily recognized The Communications Workers of America CWA as the representative of certain employees for collective bargaining purposes, and this position is in the bargaining unit. #J-18808-Ljbffr