Bilingual Housing Counselor

Housing Counselor

Community Progress Council (CPC) is seeking a passionate, bilingual professional to join our team as a Housing Counselor. In this role, you will provide housing education, financial coaching, and individualized counseling to renters, prospective homebuyers, and homeowners throughout York County. This is an opportunity to make a meaningful impact by helping individuals and families achieve housing stability, financial wellness, and long-term success.

The ideal candidate is a strong communicator who exercises sound judgment, thrives in a client-focused environment, and is passionate about empowering others through equitable and culturally responsive services.

Essential Duties and Responsibilities:

• Uphold the Vision, Mission, and Values of Community Progress Council.
• Provide one-on-one counseling for renters, homebuyers, homeowners, and individuals facing foreclosure or housing instability.
• Develop personalized action plans related to rental readiness, homeownership, credit improvement, budgeting, and foreclosure prevention.
• Assist clients with spending plans, savings goals, credit-building strategies, rental housing applications, loan modifications, and emergency mortgage assistance programs.
• Educate clients on fair housing practices, predatory lending, eviction prevention, and foreclosure processes.
• Plan, coordinate, and facilitate homebuyer education and financial literacy workshops.
• Recruit eligible participants and promote housing counseling services throughout the community.
• Build and maintain partnerships with lenders, realtors, landlords, loan servicers, and community organizations.
• Advocate on behalf of clients to help resolve housing challenges and delinquency issues.
• Maintain confidential client records and ensure compliance with HUD, PHFA, and other funder requirements.
• Prepare required documentation, billing, reports, and program records.
• Represent Community Progress Council at community events, meetings, and outreach activities.
• Participate in required trainings and support continuous program improvement.
• Perform other duties as assigned.

Key Competencies:

• Communication Skills: Demonstrates clear, concise, and culturally responsive communication in both spoken and written forms.
• Cooperation and Teamwork: Works collaboratively with colleagues, contributing to a positive and productive team environment.
• Customer Service: Provides respectful, timely, and solution-focused service to clients, partners, and team members.
• Dependability: Follows through on commitments, meets deadlines, and maintains reliable attendance and performance.
• Personal Responsibility: Takes ownership of work, decisions, and professional growth while demonstrating accountability.
• Flexibility: Adapts effectively to change, shifting priorities, and varying client or program needs.

Requirements:

Education and Qualifications:

• Experience: Expertise in housing services, financial literacy, counseling, or community-based programs preferred.
• Education: Bachelor's degree, or equivalent combination of education and experience, in Social Work, Housing Counseling, Housing Planning, Real Estate, Banking, Human Services, or a related field.
• Certifications: Housing counseling certification and/or credit counseling certification desired.
• Work Requirements: Valid PA driver's license, reliable transportation, consistent attendance, and responsiveness via phone/email.

Why Join Us?

At Community Progress Council, Inc., we are committed to fostering a supportive and inclusive environment where every team member can thrive. Join us in making a positive impact on the lives of individuals and families in our community.

Our benefits include, but are not limited to medical, paid dental, and paid vision coverage the 1st of the month after the date of hire, 401(k) retirement plan with 3% match, generous paid time off, 10 company-paid holidays plus 2 floating holidays, and tuition reimbursement for staff.

EOE