General Manager

Job Description

Job Description

Description:

COME GROW WITH US!?Laramar was founded in 1989. 35+ years later, we're a vertically integrated investment and property management corporation. From humble beginnings to nationally recognized, we haven’t forgotten the basic reason for our success: our people and the relationships they nurture. We're experts at Elevating Everyday Living. ?

OPPORTUNITY IS EVERYWHERE. At Laramar, you’re part of something special. Something unique. Our core values are our DNA, and it’s up to each one of us to bring that to life. We Own It. Most importantly, we stay true to it. We Make It Better Together!

WE CARE ABOUT OUR PEOPLE.? And that is reflected in our commitment to providing excellent benefits including: zero-dollar healthcare plan option, flexible hours & PTO, company-paid life insurance along with paid short- and long-term disability insurance, 14 paid holidays (including your birthday!), Sundays off, and a 401k with company match. Plus, we offer a housing discount if you live on site!

The General Manager is responsible for leading the daily operations of a large-scale, high-rise multifamily community while ensuring exceptional resident service, financial performance, asset preservation, and team development. This role provides strategic leadership across all departments to achieve operational excellence and ownership objectives.

RESPONSIBILITIES:

• Oversee all day-to-day operations of a high-rise multifamily community to ensure operational excellence and resident satisfaction

• Lead, develop, and manage on-site leadership teams, including leasing, maintenance, concierge, housekeeping, and administrative staff

• Drive occupancy, revenue, resident retention, and overall property performance

• Prepare, manage, and monitor operating budgets, financial reports, and ownership reporting

• Oversee leasing operations, pricing strategies, lease renewals, and resident relations

• Ensure compliance with company policies, Fair Housing, OSHA, and all federal, state, and local regulations

• Partner with Regional Leadership, Asset Management, and ownership to execute business plans and achieve financial goals

• Manage vendor relationships, service contracts, and capital improvement projects

• Conduct regular inspections to ensure the community, amenities, and common areas are maintained to the highest standards

• Foster a culture of accountability, teamwork, and exceptional customer service

• Perform other duties and projects as assigned

QUALIFICATIONS:

• Bachelor's degree in Business, Property Management, or a related field preferred

• Minimum 7 years of progressive multifamily property management experience, including leadership experience

• Previous experience managing a high-rise or large-scale multifamily community strongly preferred

• Demonstrated experience managing operating budgets, financial reporting, and revenue performance

• Strong leadership, communication, organizational, and decision-making skills

• Proficiency with Microsoft Office and property management software (Yardi preferred)

• Thorough knowledge of Fair Housing and property management best practices

SKILLS AND ABILITIES:

To perform the job successfully, an individual should demonstrate the following competencies:

• Embodies Laramar Core Values

• Strong leadership and team development skills

• Excellent financial and operational management abilities

• Exceptional verbal and written communication skills

• Ability to build relationships with residents, ownership, vendors, and internal teams

• Strong problem-solving and decision-making skills

• Highly organized with the ability to manage multiple priorities in a fast-paced environment

• Commitment to delivering an exceptional resident experience

Licensing Requirement: An Illinois Leasing Agent License or Broker's License is required for this position. If not currently licensed, the selected candidate must obtain the required license within 120 days of hire.

SUPERVISORY EXPECTATIONS:

Directly supervises one or more employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding, coaching, and disciplining employees; addressing complaints, concerns; and resolving problems.

PERKS OF THE JOB:

• 14 paid holidays (including your birthday!):
• Sundays off
• Paid 401k match
• Zero-dollar healthcare plan option
• Flexible hours & PTO
• Company-paid life insurance
• Paid short- and long-term disability insurance
• 20-40% housing discount if you live on site

Physical Demands and Work Environment: (The phrases "occasionally," "regularly," and "frequently" correspond to the following definitions: "occasionally" means up to 1/3 of working time, "regularly" means between 1/3 and 2/3 of working time, and "frequently" means 2/3 and more of working time.)

• The work environment is a typical residential-multifamily environment. The employee must complete their work satisfactorily in an environment where there are significant distractions, including staff, clients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others. Must be able to drive to sites or meetings with staff, clients, and vendors.
• The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing this job's duties, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms, stoop, kneel, crouch, or crawl.
• The employee must regularly lift and/or move up to 20 pounds and should do so in a sound and safe manner. This job's specific vision abilities include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.