Customer Care Specialist

Customer Service RepresentativeAt OneMain, Customer Service Representatives empower customers – understanding customer needs and providing solutions. while learning the core functionalities of our business at OneMain allowing them to grow their career.In the RoleResponding to calls utilizing an inbound and outbound dialer, with focus on quality and first call resolutionOneMain website support, including technology assistance, password resets and a multitude of customer support activities, including payment arrangements, addressing customer concerns when they receive a declined notificationHandling customer complaints, branch issues, delinquency levels and refundsMultiple portfolio servicing, including cash advances, convenience checks and settlementsWork with clients in a consultative manner in accordance with all applicable laws, policies, and proceduresNegotiate with customers to resolve account mattersMaintain and notate all appropriate information and documentation on customer accountsLien releases paid out processing, questions regarding closed or resolved accountsWork together as both team member and individual contributor in a goal-oriented environment to meet individual and team targetsMaintain compliance with FDCPA (Fair Debt Collection Practices Act), all state and federal regulations concerning telephone servicingCustomer Communication through digital channels, including web chat, text, and phone communication, while successfully navigating systems to provide accurate and timely customer responsesRequirementsHS Diploma/GEDPreferred Requirements2-4 years' Call Center experience preferredProven track record and demonstrated ability to listen and offer appropriate products or services and customer solutionsDemonstrated customer service skillsExcellent and engaging communication skillsAbility to thrive in a fast-paced team environment and work in several systems simultaneouslyAbility to quickly analyze challenging problems / situations and provide solutionsBilingual English / Spanish skills a plus, but not required Foursight Capital LLC