Senior Specialist, Logistics

RXO is a leading provider of transportation solutions. With cutting‑edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. Senior Specialist, Logistics Responsibilities Maintain phone communication between external customers and contracted drivers/couriers Assist contracted drivers with delivery issues Resolve any customer or driver issues, complaints, and answer questions Monitor progress of shipments Perform system data entry tasks including customer charges, driver day, and carrier pay Assign drivers to shipments Secure additional freight Update customer portals Additional duties as requested At a Minimum, You Will Need 2 years of experience in a customer service role resolving issues and responding to customer requests It Would Be Great If You Also Have High school diploma or equivalent Experience in a call center environment Strong customer service skills and the ability to satisfactorily resolve issues Solid ability to multitask with exceptional organizational skills Ability to thrive under pressure while delivering solutions that exceed customer expectations Our Benefits Comprehensive medical, dental, and vision plans 401(k) retirement plan with up to 5% company match Pre‑tax accounts to help streamline eligible expenses Company‑paid disability and life insurance Employee Assistance Program (EAP) Career and Leadership Development Programs Paid time off, company holidays, and volunteer days Our Culture Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre‑employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here. #J-18808-Ljbffr RXO, Inc.