Product Manager, Card Servicing & Partner Servicing

Job Description

Help shape the products that power how customers and partners get service—accurately, securely, and consistently. You will work on products and shared services used across multiple partner programs, partnering with teams across product, design, engineering, and operations to deliver measurable improvements.

Job Summary

As a Senior Product Associate Lead in our Cobrand and Partner Servicing product team , you drive discovery, definition, and delivery of products and services that improve end-to-end servicing experiences. You translate customer, partner, and internal user needs into clear requirements, prioritize work with the product manager, and coordinate delivery across multiple teams. You use research and performance metrics to continuously improve what we build and how we build it. Depending on business needs and your strengths, you may align to a focus area in platform services or partner servicing.

Job responsibilities

• Own end-to-end Product Development Lifecycle (PDLC) including discovery, refining & documenting requirements, own sprint prioritization, sprint plan and product backlog and launch with partners
• Define success metrics so you can measure impact and provide data-informed KPIs
• Partner with the product manager to identify opportunities through user research, discovery, and market insights
• Support journey mapping and customer feedback collection to inform the roadmap and feature hypotheses
• Own documentation of requirements, epics, and user stories to support product development
• Consider upstream and downstream impacts of changes to ensure a cohesive end-to-end experience
• Track and evaluate delivery and product performance metrics, including speed, cost, and quality outcomes
• Own dependency management and track key milestones across impacted product and functional teams
• Collaborate with engineering, design, and operations to plan, build, test, and launch features
• Ensure end-to-end quality by defining acceptance criteria and partnering with test readiness and automated testing teams on validation strategy
• Define clear acceptance criteria and support test planning, including edge and negative scenarios
• Communicate progress, risks, tradeoffs, and decisions to stakeholders and incorporate feedback into delivery plans
• Work with relationship management teams, partner program teams, and external partners to deliver quarterly feature epics and sprint-level priorities

Required qualifications

• 4+ years of experience (or equivalent expertise) in product management or a related domain
• Experience owning a product backlog and making prioritization decisions to deliver outcomes
• Track record features or product improvements to production and iterating based on results
• Experience leading discovery (customer and user research, journey analysis, problem definition) and translating it into clear product requirements and a roadmap
• Strong understanding of the product development life cycle from discovery through delivery and iteration
• Experience with discovery, requirements definition, and prioritization practices
• Developing knowledge of data analytics and strong data literacy fundamentals
• Strong analytical and problem-solving skills with high attention to detail
• Ability to learn new tools and processes quickly and explain complex requirements to diverse audiences
• Expertise writing thorough test cases (including edge and negative scenarios) aligned to defined use cases
• Proven ability to create clear flowcharts and process maps showing end-to-end workflows and system interactions
• Solid technical foundation in software delivery methods, application programming interfaces (APIs), and cloud concepts
• Strong working knowledge of Agile product delivery and common delivery tools
• Awareness of risk, legal, and regulatory considerations in a financial services environment

Preferred qualifications

• Excellent written and verbal communication, presentation, and interpersonal skills, including strong requirements writing
• Experience delivering platform products or shared services used by multiple teams or partner programs
• Experience coordinating cross-team milestones and dependencies in a complex delivery environment
• Applicants must be authorized to work in the United States; immigration sponsorship is not available for this role at this time
• Final job grade level and corporate title will be determined at time of offer and may differ from this posting

Additional Information

• Applicants must be authorized to work in the United States; immigration sponsorship is not available for this role at this time
• Final job grade level and corporate title will be determined at time of offer and may differ from this posting

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.