Tasting Room & Hospitality Manager

Job Description:

Tasting Room and Hospitality Manager
Full-Time | Calistoga, CA
DESCRIPTION
Come Lead the Good Life at Grove 45 @ Museion Wines
Love good food, great wine, 'liquid gold' olive oil, and a community that feels like family? We want to meet you.
We're looking for someone who loves leading a small, spirited team, someone who mentors with heart, chases (and crushes) goals, and builds relationships that last well beyond the tasting room.
At Grove 45 @ Museion Wines in beautiful Calistoga, we're not just pouring wine and olive oil — we're building friendships, one tasting and bottle at a time. Our team is positive, hardworking, and genuinely fun to be around (yes, really).
If you're ready to bring your energy, your warmth, and your leadership to a place where good things grow, we'd love to hear from you.
Competitive pay – $70,000/annually plus generous commission based on meeting targeted sales goals
Benefits Include
•  Medical, dental, vision
•  401(k)
•  30% off our fabulous olive oils, vinegars, and wines
•  2 weeks of PTO
•  5 days of Sick Time
•  Paid Holidays
This position is central to our customer experience. As Tasting Room Manager, you will lead the daily sales and operations of the Tasting Room and Hospitality Department and supervise Tasting Room staff. Responsibilities include:
Management
•  Staff schedule management
•  Assisting in promoting and reaching sales goals
•  Ensuring the highest level of customer experience is provided to all guests
•  Maintaining prep kitchen equipment, processes, and procedures to comply with Napa County Health Department regulations
•  Training Tasting Room Associates to perform all functions related to tastings, sales, production, shipping, prep kitchen protocols, and general support for the business
•  Use of Reservation management and POS systems and cash handling for sales purposes
•  Guest and customer communication, calls and emails
•  Responsible for weekly and monthly inventory management
•  Responsible for weekly and monthly sales reporting
•  Participation in monthly team meetings
Hospitality
•  Serving and hosting guests inside and outside at our beautiful tasting room
•  Setting up and breaking down experiences, special events, and tours (includes tables, chairs, and other equipment)
•  Ability to communicate, tell stories, and create compelling narratives about our delicious wines and olive oils
•  Actively investigating and meeting customer needs
•  Stocking merchandise and cleaning as necessary to maintain the tasting and retail shop aesthetic
•  Support of club outreach, sign-ups, maintenance, and retention
•  Off-site event support
Production
•  Production and support for bottling olive oils & vinegars as required
•  Packing and shipping of orders from Tasting Room, eCommerce, and corporate orders
REQUIREMENTS
Minimum Qualifications
To be eligible for this position, the applicant must meet the minimum qualifications.
•  EDUCATION: High School Graduate or General Education Degree (GED)
•  RELEVANT EXPERIENCE: 1-2 years of related experience in a retail, service, restaurant, or food & wine environment
•  EQUIPMENT KNOWLEDGE: Basic office equipment; phone, computer, cash register, and calculator
•  COMPUTER SKILLS: Proficient with, or ability to learn, Reservation Management Software Tock, Commerce7 POS and eCommerce Platform, Microsoft Office Software, Google Suite Email
Qualifications, Skills and Capabilities
•  Knowledge of customer service principles and processes, with an aptitude for sales
•  Ability to work autonomously and as part of a team
•  Ability to demonstrate initiative, judgment and resilience
•  Effective verbal and written communication skills
•  Detail-oriented with a high level of accuracy
•  Ability to bring energy to the performance of a task
•  Ability to lift and carry 40 lbs.
•  Must be 21 years of age
•  RBS and Food Handling certification will be required and provided by the employer

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