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Field Service Technician

Miratech

Salt Lake City, UT
Description


Travel: 50% (Regional, Surrounding States, Conducting Training in Richmond VA). Vehicle and company credit card provided.

  • Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.).
  • Contributes to customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and communicates them internally.
  • Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
  • Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.
  • Proactively identifies potential equipment failures and requests proactive corrective actions. Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future.
  • Proactively identifies suggestions for product and quality improvement and communicates them further in the organization. Provides recommendations to management to improve operations and customer service.
  • Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.
Nice-To-Have Skills, Experience, & Education:
  • Will consider High School Diploma/GED and 10 or more years' experience.
  • Military Preferred
Must-Have Skills, Experience, & Education:
  • Bachelor's degree, Electrical Engineering, Electrical Engineering Technology or equivalent military experience or Associates Degree with 2 or more years' experience in servicing critical power equipment
  • Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
  • Advanced level of ability to use Microsoft Office products.
  • Moderate ability to self-Project Manage using MS Project or Excel.
  • Advanced ability to write test plans and reports detailing test results
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Vacancy posted 4 hours ago
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