Desktop Engineer

Slide Insurance - Fun. Innovation Driven. Fueled by Passion, Purpose and Technology.

At Slide, you will not only be part of a successful team, but you will also be a part of our Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded!

As a Desktop Engineer, you'll deliver exceptional end-user support, solve technical challenges, and help ensure our teams stay connected, productive, and empowered in a fast-paced, collaborative environment.

THIS POSITION IS 100% ONSITE
What You'll Do

• Provide responsive technical support to users via in-person, phone, and ticketing channels
• Troubleshoot hardware, software, and network issues to quickly restore productivity
• Install, configure, and maintain systems, applications, and user access
• Track, document, and resolve support tickets while ensuring a high-quality user experience
• Support system enhancements, testing, and process improvements
• Train and guide users on technology tools and best practices

What You Bring

• Bachelor's degree in computer science, or related field, or High School diploma and equivalent relevant work experience required.
• 2-3 years of experience supporting hardware/software in a LAN/WAN environment
• Experience troubleshooting desktops, applications, and basic networking issues
• Familiarity with Microsoft 365 tools and environments
• Strong customer service mindset and communication skills
• Ability to manage multiple priorities and adapt in a fast-paced environment
• Strong organizational and problem-solving skills
• Desire to live Slide's Core Values.

What Slide Offers To You The Slide Vibe - An opportunity to be a part of a fun and innovation-driven culture fueled by Passion, Purpose and Technology! Slide offers many opportunities to collaborate and innovate across the company and departments, as well as get to know other Sliders. From coffee chats, to clubs, to social events - we plan it, so all Sliders feel included and Enjoy their Journey.
Benefits - Created using Slider feedback, Slide offers a comprehensive and affordable benefits package to cover all aspects of health...Physical, Emotional, Financial, Social and Professional. A Lifestyle Spending Account is set up for each Slider and Slide contributes to it monthly for use on any benefit that individually suits you - Health Your Way!
2023 - 2026 BEST PLACE TO WORK - Tampa Bay Business Journal

2024, 2025 & 2026 TOP WORKPLACE - Tampa Bay Times & USA TODAY