Event Security Officer (Part-Time)

Event Security OfficerPlayer 15 Group is the sports and entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center.Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care. Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community.We offer a fast-paced, collaborative environment where every team member contributes to the success of our teams, the experiences of our fans, and the impact we make throughout our community.We are seeking an experienced and motivated PT Event Security Officer to join our team. Event Security personnel have a direct responsibility for the experience, welfare, and safety of Mortgage Matchup Center guests. By maintaining established security policies and procedures, staff will protect the arena, its assets, employees, and guests.Your Role On The TeamProviding outstanding customer service is a main component of this role. Personnel will serve as information specialists responding professionally and patiently to guests' comments, questions, and requests as well as greet, welcome, and thank customers as they arrive and exit each event. A significant portion of your shift will consist of searching guests' bags via x-ray for prohibited items and monitoring guest flow through walk through metal detectors, utilizing hand wands when necessary.Provide outstanding customer service that exceeds guests' expectations while always seeking to find opportunities to improve guest experienceHave a strong understanding of the arena layout to provide guests assistance and clear direction including during emergency situationsRespond quickly and accurately to an incident. Utilize friendly persuasion and be firm and consistent while maintaining the highest professional standardsHave a clear understanding of and ensure arena policies and procedures are followed by maintaining order and ensure adherence to all safety rulesRespond to customer inquiries in a professional mannerTo ensure safety, monitor and control crowds during all eventsVerify credentials to control access into restricted areasWrite clear and concise incident reportsMonitor, patrol and respond to alarms/emergency situations inside/outside the ArenaYour Skills And ExperienceExcellent customer service skills, friendly, outgoing personality, and verbal communication skillsWorks well with others in a team environmentMaintain a neat, professional appearance as outlined by the Employee HandbookAbility to remain calm and focused at all timesAbility to exercise sound judgment to diffuse volatile situationsAbility to memorize layout of Mortgage Matchup CenterAbility to be flexible with various post/work location based on business needsHigh school diploma requiredMust be at least 18 years of ageCustomer service experience in a fast-paced environmentProficiency in Microsoft Office products is recommendedThe Team & ExperienceWe believe great organizations are built by great people. That's why we foster an in-person collaborative, people-first work environment where team members feel supported, empowered, and connected. We value individuals who bring an ownership mindset, lead with initiative, and embrace an "I'll do it" mentality in support of the team and our fans.From career growth opportunities to everyday experiences around the office, we work hard to create an environment where people genuinely enjoy coming to work.At Player 15 Group, our people-first culture is reflected in benefits and perks that may vary based on employment status and eligibility, including the following:Competitive medical, dental, vision, life and disability coverage optionsPaid vacation, sick time, volunteer time and company holidays401(k) plan with Player 15 Group matchTeam member experiences throughout the year including team offsites, catered lunches, coffee stands, ice cream trucks and moreTeam swag throughout the year plus employee discounts at our Team Shop and online storeComplimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts, as availableAccess to amenities, including:Full fitness center with locker rooms and showersIndoor/outdoor basketball courtsPickleball courtGolf simulator and putting greenOn-site cafeteria and collaborative gathering spacesPlayer 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Phoenix Suns