Desk Adjuster - Property Claims

Job Description

Job Description

Position Summary

A Plus Public Adjusting is seeking a highly organized, detail-oriented, and customer-focused Desk Adjuster to manage property insurance claims from intake through settlement. This individual will serve as the primary point of contact for clients, insurance carriers, contractors, and vendors while ensuring every claim progresses efficiently and professionally.

The ideal candidate thrives in a fast-paced environment, communicates exceptionally well, can manage multiple claims simultaneously, and takes ownership of seeing each claim through to completion.

While this is primarily an office-based position, the employee may occasionally be required to visit job sites, attend inspections, meet clients, or assist with field-related claim activities as needed.

Primary Responsibilities

Claims Management

• Open and organize new insurance claims.
• Maintain accurate claim files and documentation.
• Monitor claim progress from initial loss through final settlement.
• Ensure all deadlines and follow-up dates are met.
• Prepare and submit claim documentation to insurance carriers.
• Track outstanding payments and claim statuses.

Client Communication

• Serve as the primary contact for policyholders.
• Keep clients informed throughout the claims process.
• Explain claim procedures in a clear and professional manner.
• Respond promptly to calls, emails, and text messages.
• Provide outstanding customer service during what is often a stressful time for clients.

Insurance Carrier Coordination

• Schedule inspections with insurance adjusters.
• Communicate with carrier representatives regarding claim status.
• Follow up on estimates, supplements, approvals, and payments.
• Escalate delayed claims when appropriate.

Administrative Duties

• Maintain organized electronic claim files.
• Upload photographs, estimates, invoices, and supporting documentation.
• Prepare correspondence and claim-related forms.
• Manage calendars, inspections, and appointment scheduling.
• Assist with billing, payment tracking, and general office operations.

Field Assistance (Occasional)

As business needs require, the employee may:

• Visit loss locations.
• Attend insurance inspections.
• Meet with clients.
• Deliver or collect documentation.
• Photograph property damage.
• Assist public adjusters during inspections.

Travel for these duties is occasional and typically local.

Qualifications

• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Ability to prioritize multiple tasks simultaneously.
• High attention to detail.
• Professional and courteous demeanor.
• Strong problem-solving skills.
• Ability to work independently while contributing to a team.
• Comfortable speaking with clients, contractors, and insurance professionals.

Preferred Experience

• Experience in insurance, public adjusting, restoration, construction, property management, or customer service is preferred but not required.
• Familiarity with Xactimate, XactAnalysis, Dash, or other insurance software is a plus.
• Proficiency with Microsoft Office and Google Workspace.

Desired Characteristics

We are looking for someone who is:

• Reliable and dependable.
• Self-motivated.
• Highly organized.
• Calm under pressure.
• Compassionate toward clients.
• Professional in all communications.
• Eager to learn and grow within the company.

Physical Requirements

• Primarily an office-based position.
• Must be able to sit, stand, and use a computer for extended periods.
• Valid driver’s license and reliable transportation preferred for occasional field visits.

Why Join A Plus Public Adjusting?

At A Plus Public Adjusting, we advocate for homeowners and business owners during some of the most difficult times in their lives. We pride ourselves on professionalism, integrity, and exceptional client service. We offer an opportunity to develop valuable insurance industry experience while working in a collaborative and supportive environment with opportunities for advancement.