Program Manager

Program Manager

Manage receipt of customer orders and oversee implementation and execution through delivery. Ensure timely, accurate and consistent communication with assigned customers to promote customer satisfaction. Provide necessary leadership to ensure a "working together" culture is fostered and promoted.

Responsibility:

• Receive customer purchase orders and ensure appropriate pre-acceptance review for alignment with submitted quote or other contractual agreements (e.g. LTA).
• Gain thorough understanding of customer Terms & Conditions and specific purchase order requirements to ensure proper flowdown to all affected functional organizations.
• Enter and maintain Sales Orders in Epicor aligned with customer, contractual and company requirements.
• Oversee and monitor timely cross-functional completion of the Integrated Workstatement (IWS) for new part introduction.
• Ensure timely processing of customer Change Orders within the company change board. Coordinate with the customer and negotiate company terms for impacts of customer change.
• Monitor order execution, including nonrecurring when applicable, and provide timely status to customer while also providing customer feedback to Operations for prioritization decisions.
• Monitor customer Quality and Delivery ratings and coordinate with customer to minimize impacts of assigned items on said ratings.
• Co-lead the Working Together Team meetings for Tier 1 customers and Integrated Product Teams for applicable Major Programs.
• Establish budgets (Major/Minor programs) and monitor profitability of customers' product lines.
• Support sales plan through timely invoicing and through management of applicable Revenue Recognition projects.
• Manage Accounts Receivable delinquencies to ensure prompt customer payment.
• Other duties as assigned.

Accountability:

• To company expectations for Quality, Cost, Delivery, Safety and Attitude (QCDSA)
• To Operations, Quoting and Finance
• Continuous Improvement of Program Management processes and program execution through PDCA

Authority:

• Spending authority as defined within the published Spending Authority document.
• Negotiate resolution to customer issues as they are raised by the customer and within company change board guidelines.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Qualifications:

Position Qualifications:

Education: Some college/university experience or higher

Experience: Previous experience preferred, especially familiarity with MRP/ERP systems.

Computer Skills: Excel, Office Suite, Teams/Skype

Certifications/Licenses: N/A

Other Requirements:

• Legally able to work in the US
• Adhere to all safety policies and procedures.
• Utilize proper Personal Protective Equipment when applicable
• Understand and follow company policies and procedures

Physical Requirements:

(F) Frequent (C) Constant (O) Occasionally (N) Not applicable

Stand (O) Occasionally

Walk (O) Occasionally

Sit (F) Frequent

Handling/Fingering (F) Frequent

Reach Outward (O) Occasionally

Reach Above Shoulder (O) Occasionally

Climb (N) Not applicable

Crawl (N) Not applicable

Squat/Kneel (O) Occasionally

Bend (O) Occasionally

Lift/Carry 10lbs or less (O) Occasionally

Lift/Carry 11-20 lbs (O) Occasionally

Lift/Carry 21-50 lbs (N) Not applicable

Push/Pull 10 lbs or less (O) Occasionally

Push/Pull 11-20 lbs (O) Occasionally

Push/Pull 21-50 lbs (N) Not applicable

Vision (Near, Distance, Color, Peripheral, Depth Perception)

Sense of Sound (able to hear with or without hearing aids)

Sense of Touch

Pryer Aerospace is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state, or local law.